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yyyyyy x. yyyyyy
1944 pacific ave., apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
career objective
passionate customer service professional eager to contribute superior communication, organization, and client relations skills toward actively supporting operations of a progressive veterinary office concerned with promoting animal welfare
profile
ø offer six years of progressive customer service experience with expertise in client retention; consistently achieve superior levels of customer satisfaction
ø strong experience handling and caring for animals in a safe and effective manner; possess depth of knowledge regarding animal behavior
ø solid administrative background including excellent telephone skills, schedule management, and records and database maintenance
ø dynamic communication, presentation, negotiation, and relationship management skills
ø highly effective at identifying and addressing client-specific needs; follow up with customers and respond to additional requests and inquiries
ø demonstrated record of performing multiple duties concurrently in fast-paced environments; flexible and willing to work as best benefits the office
ø adept at developing and implementing strategic marketing and advertising campaigns including creating and producing collateral
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
microsoft word, excel, powerpoint, access, outlook ~ adobe photoshop, illustrator ~ indesign ~ quark
professional experience
sales associate, dragonfly, tacoma, wa 10/07 c present
team leader, urban outfitters, atlanta, ga and seattle, wa 8/06 c 10/07
account executive (contract position), anisa international, atlanta, ga 2/06 c 4/06
production coordinator, current, inc, atlanta, ga 8/05 c 1/06
account executive, westwayne, inc., atlanta, ga 4/04 c 12/04
account executive, zimmerman & partners advertising, inc., ft. lauderdale, fl 9/02 c 1/04
~ additional experience ~
volunteer, tacoma/pierce county humane society, insert city, wa insert date c present
education
grady college of journalism & mass communication, university of georgia december 2001
bachelor of arts in journalism, major: advertising
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