yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

versatile professional eager to contribute comprehensive customer service background toward actively supporting the employer in optimizing performance.

profile

• dynamic professional offering over 19 years of solid and progressive customer service experience, including expertise within helpdesk support and client services.
• in depth experience in client-focused industries focused on delivering world class customer service.
• consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• skilled at performing independently or within a team to exceed all operational goals and objectives.

professional experience

culligan international                                                                                                       2004-2010

software trainer/lead helpdesk

• sharp business acumen and experienced in managing broad scope of operations, from training staff on software procedures to responding to email inquiries and logging all issues.
• skillfully supervise software security for 67 store and corporate employees, ensuring compliance with the highest security standards.
• proficiently provided training, troubleshooting and support to all users, effectively escalating issues to appropriate programmers.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

culligan water company                                                                                                    1991-2004

office manager

• spearheaded all office operations, from accounts payable/receivable and month end procedures to budgeting, purchasing and cross-training.
• effectively hired, trained and directed 32-member staff and actively collaborated in human resource operation functions such as prioritizing work assignments, established work incentive programs, evaluating performance and providing guidance/mentoring.
• actively collaborate with general manager in opening a new branch for culligan water, growing clientele base to 2800 in under a year.
• one of two office managers, out of 67, to receive a bonus award for maintaining office under budget. 

professional education

coursework in computer technology washtenaw community college