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Yyyyyy x. yyyyyy
xxxxxx Jasmin Lane ö Xxxxxx, XXXXXX xxxxxx ö xxx-xxx-xxxx ö abc@xyz.com
Dynamic, ambitious and experienced Club Manager eager to integrate solid business management, staff development, and customer service skills into a Club Manager role at the Omaha & Offutt AFB. Highly familxxxxxxr with restaurant and club operational standards for safety, and applicable procedures and regulations. Proven ability to effectively oversee day to day operations and drive business initxxxxxxtives for revenue and profitability.
Core competencies include:
Employee Development and Training
Budget and P&L Accountability
Identify Process Improvement Needs
Strong Interview and Hiring Skills
Build and Maintain Relationships
Dedication to Customer Service and Satisfaction
Ability to Work in a Fast Paced Environment
Effectively Manage Multiple Projects
Handle Complaints & Difficult Customers
Excellent Communication Skills
Maintain Thorough Industry Knowledge
Gain Cooperation of Staff and Peers
Start-Up Experience
Establish Marketing and Advertising Strategies
Education
University Of Alaska Anchorage - General Business Studies
University of Alaska Anchorage - Dental Assisting Program, Certificate of Dental Assisting
Professional History
Java Judi's, Xxxxxx, Xxxxxx (2009 to Present) - Manager
Provide day to day management for a busy espresso/coffee shop establishment; integral in assisting owner in start-up activities including, promotions and marketing strategies, equipment selection, and staff hiring and training.
Maintain complete accountability for performance metrics, oversee cash flow, sales reporting, vendor relations and inventory.
Establish and monitor health permit requirements, menu planning, quality control and customer service goals.
Bear Creek Cafe, Xxxxxx, Xxxxxx (2007 to 2009) - Owner/General Manager
Provided leadership and oversight for a successful full service restaurant establishment generating over $400K in annual sales revenue; accommodated up to 50 patrons, and ensured the highest levels of customer service and satisfaction.
Supervised and managed staff, provided ongoing training, guidance and delegation of duties; measured performance against benchmarks, make determinations on salary increases and performance appraisals.
Interpreted market trends and customer input to create a popular menu, and adapted to seasonal preferences to allow for a variety of well-received dishes and recipes, created catering and specxxxxxxl order menus.
Met customer needs by providing world-class customer service that exceeded expectations; listened and responded effectively to customer complaints and set example to all employees by creating a positive customer service environment.
Established solid working relationship with a variety of supply and equipment vendors; negotxxxxxxted contract terms, pricing and delivery schedule to support customer demand cycles.
Maintained complete accountability for all business office functions; managed payroll, bank reconcilxxxxxxtions AP/AR, transaction reports, sales volume tracking and employee policy and procedures.
Implemented a formalized operations plan to provide organizational and enhanced work flow; introduced flow charts, check lists, and job descriptions to standardize expectations.
Directed all advertising initxxxxxxtives to maximize brand awareness, and instituted effective marketing programs to capitalize on promotions budget.
Provided supervision and direction for all facilities management responsibilities; ensured that the establishment was clean and ready for business at all times, inspected kitchen and food preparation areas regularly for complxxxxxxnce with safety and sanitation standards, and ensured approprxxxxxxte permitting.
Stay at Home Mother (2000 to 2007)
Dedicated these years to raising my children, handling all household duties including finance management, scheduling, volunteer work and community involvement.
University of Georgxxxxxx, Athens, GA (1999 to 2000) - Certified Dental Assistant
Provided chair-side expanded functions for the University s Dental Clinic for patients and spouses ; thrived in a high-volume, fast paced environment and contributed superior multi-tasking skills in effectively managing duties for 3 Dentists.
Prepared dental instruments, assisted during procedures and calmed nervous patients; ensured complxxxxxxnce with CDC, OSHA and ADA standards and requirements.
Immanuel Lutheran Church, Oceanside, CA (1998 to 1999) - Church Secretary and Bookkeeper
Provided administrative and bookkeeping services for a popular church; acted as Pastor s personal assistant, and delivered effective and efficient schedule management, handled all correspondences, responded to telephone inquiries, and created the weekly bulletin publication.
Managed the congregation database and mailing list; updated monthly calendar of events, prepared all of the church s bulk mailing projects, and ordered all relevant forms and supplies.
Adhered to non-profit accounting and bookkeeping practices; managed all general ledger entries, bank reconcilxxxxxxtions, and employed the proper internal controls to ensure accuracy and complxxxxxxnce with regulations governing non-profit organizations.
Coded and classified donations, prepared tax documents and ensured timely filing of IRS returns; maintained oversight for all budgets, expenses and capital expenditures, and assisted the external auditor by providing relevant documentation and financxxxxxxl reports.
Prepared the annual budget, project reports and attended monthly finance committee meetings to answer questions and provide financxxxxxxl reports as necessary.
Huffman Family Dentistry, Anchorage, AK (1996 to 1997) - Certified Dental Assistant
Provided dental assistant and office management functions for a 4 Dentist practice; prepared and maintained dental instruments, interacted with patients to gather health history and assisted during dental procedures.
Greeted customers, answered phones and scheduled appointments; prepared patient charts, and filed insurance paperwork in accordance with the highest standards of accuracy and efficiency.
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