Yyyyyy x. yyyyyy
xxxxxx xxxx , xxxx , xxxxx 00000
Driven Professional seeking a challenging position in Sales, where expertise in project management, communication, and customer service will prove instrumental to company success.
A results-driven Sales Professional with extensive experience in soliciting new accounts and increasing company revenue. In-depth expertise workflow management, client appointments, and personnel direction to achieve optimal performance. Proven record of top performance; recognized as department s leading analyst. Dynamic communication, presentation, and relationship management skills. Excel in bilingual negotiations; willing to relocate and travel.
EJA & Associates Bordentown NJ, 2007-Present
Ø Responsible for insurance accounts in Commercial Lines Department.
Ø Consistently perform in top 25% of company account executives.
MBNA/Bank of America 2004-Present
Fraud Services Analyst II, 2005 C Present
Fraud Detection Analyst, 2004 C 2005
Ø Effectively collaborate with Customer Service and Operations to optimize customer satisfaction and minimize potential fraud.
Ø Successfully utilize corporate software for detailed analysis of fraudulent patterns.
Ø Consistently research, analyze, and confirm incoming transactions; report potential fraudulent accounts.
Ø Efficiently resolve incoming ticket retrievals to prevent future charge-backs.
Ø Assist management in hiring, training, and mentoring employees.
Ø Responsible for strategic planning, drafting operational policy, and implementing preventive maintenance programs.
Walt Disney World 2002-2003
College Program Vacation Planner
Ø Consistently achieved budgeted revenue.
Ø Successfully trained, scheduled, and supervised sales personnel in daily operations to ensure quality customer service.
Ø Researched, analyzed, and identified areas for operational improvement.
NJ Property & Casualty Insurance License
West Chester University, West Chester, PA 2004
Bachelor s of Science in Business Management
Sigma Phi Epsilon
Treasurer, Alumni Volunteer Corporation PA Tau Chapter
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!