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Yyyyyy x. yyyyyy                                               

0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                               Career Objective                                             


Driven Professional seeking a challenging position in Sales, where expertise in project management, communication, and customer service will prove instrumental to company success.




A results-driven Sales Professional with extensive experience in soliciting new accounts and increasing company revenue. In-depth expertise workflow management, client appointments, and personnel direction to achieve optimal performance. Proven record of top performance; recognized as department s leading analyst. Dynamic communication, presentation, and relationship management skills. Excel in bilingual negotiations; willing to relocate and travel.


                                        Professional Experience                                      


EJA & Associates Bordentown NJ,                                                                                                                  2007-Present

Account Executive

Ø  Responsible for insurance accounts in Commercial Lines Department.

Ø  Consistently perform in top 25% of company account executives.


MBNA/Bank of America                                                                                                                                         2004-Present

Fraud Services Analyst II, 2005 C Present

Fraud Detection Analyst, 2004 C 2005

Ø  Effectively collaborate with Customer Service and Operations to optimize customer satisfaction and minimize potential fraud.

Ø  Successfully utilize corporate software for detailed analysis of fraudulent patterns.

Ø  Consistently research, analyze, and confirm incoming transactions; report potential fraudulent accounts.

Ø  Efficiently resolve incoming ticket retrievals to prevent future charge-backs.

Ø  Assist management in hiring, training, and mentoring employees.

Ø  Responsible for strategic planning, drafting operational policy, and implementing preventive maintenance programs.


Walt Disney World                                                                                                                                                       2002-2003

College Program Vacation Planner

Ø  Consistently achieved budgeted revenue.

Ø  Successfully trained, scheduled, and supervised sales personnel in daily operations to ensure quality customer service.

Ø  Researched, analyzed, and identified areas for operational improvement.




NJ Property & Casualty Insurance License


West Chester University, West Chester, PA                                                                                                            2004

Bachelor s of Science in Business Management


                                      Professional Development                                    


Sigma Phi Epsilon

Treasurer, Alumni Volunteer Corporation PA Tau Chapter

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