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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home: (xxx-xxx-xxxx
Cell: (xxx-xxx-xxxx
abc@xyz.com
Versatile and focused IT Professional eager to contribute exceptional technology background
as well as outstanding international experience toward supporting a progressive organization
in optimizing bottom-line performance.
Profile
Sharp blend of public speaking/presentation, instructional, planning and organizational skills.
Significant experience in systems installation, integration, administration and training; proficiency with real-time billing systems.
Extremely versatile and able to quickly adapt to new roles, responsibilities, technologies, software and environments.
Highly intuitive, solution-driven and committed to excellence in all endeavors.
Solid talents in project coordination, client relations, technical training, testing, quality assurance, troubleshooting, and process improvements.
Professional Experience
Subex, Inc., Broomfield, CO, 2008 to Present
Senior Technical Trainer
- Deliver user, administration, installation, and Tier 1 training on behalf of premier supplier of Operational Support Systems (OSS) solutions to communications service providers.
- Continually analyze and update training modules based on client requests, requirements, and product version.
- Install VMware, Linux operating system, and Oracle 10g XE on Windows-based machines for use during installation process training.
- Successfully administered training to Movistar (Chile), Tekelec (Mexico), Telefonica Ingenieria de Seguridad (Spain) and Alcatel-Lucent (Colombia and France) to enhance partners fraud management support.
- Provided web-based user and administration training to Hawaiian Telcom on same application.
- Proficiently orchestrated user and administration training for Global Crossing in Southfield, Michigan, and served as onsite support for users during two-day application roll-out.
VeriSign, Inc., / Lightbridge, Inc., Broomfield, CO, 2000 to 2008
Deployment Engineer
- Applied exemplary analytical abilities toward scrutinizing customer business model and assisted in configuring real-time billing system (Rating and Payment) for pre-paid mobile service.
- Leveraged exceptional technical acumen to install Sun Solaris and Oracle RDBMS Server on Sun platforms.
Continued
Yyyyyy x. yyyyyy, Page 2 of 2
Professional Experience continued
- Effectively created disk groups, volumes, and file systems using Veritas volume management and file system utilities.
- Expertly configured SS7 links using SS8 Networks Distributed7 platform to facilitate communication between RTRP and client s telecommunications network.
- Coordinated business configuration and user/administration training for clients.
- Authored clear instructional documents for customers to accelerate mastery of new system.
- Employed strengths in testing and qualify assurance to assess interoperability between Motorola and Nortel and conduct acceptance tests with clients following configuration roll-out and business model implementation.
- Reviewed and processed change requests using Rational ClearQuest for enhancements and/or defect resolution.
- Championed installation/upgrade and configuration roll-out or cut-over of numerous RTRP systems for major customers such as Telcel (Mexico), Alegro (Ecuador), BSNL (India), Tess (Brazil), Revol (USA), Starcomms (Nigeria), Movilnet (Venezuela) and more.
- Migrated pre-pay mobile accounts for US Cellular and Ntelos from real-time billing system to RTRP requiring extensive customer data analysis, inter-division consultation, application enhancements, full configuration, user testing, and acceptance testing.
- Drew upon excellent communication and presentation skills to deliver user training and platform administration programs to customers and VeriSign Tier I personnel with class sizes of eight or more personnel.
Prior Background:
Consultant, Comsys Technical Services, Inc., San Ramon, CA, 2000
Systems Application Engineer, One Clear Communications, Inc., Los Angeles, CA, 1999 to 2000
Quality Control & Inspection Engineer, Philippine Long Distance, Manila Philippines, 1991 to 1999
Education & Certifications
B.S., Electronics and Communications Engineering, University of Santo
Tomas, Manila, Philippines
Sun Certified System Administrator C Solaris 9
Technical Expertise
Solaris 8 and 9, Windows 2000/XP, Unix, SQL*Plus, Red Hat Enterprise Linux 4, Rational ClearQuest, Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio), Oracle 8i/9i RDMS Enterprise Edition, Veritas Storage Foundation Suite v3.5: Veritas Volume Manager and File System, SS8 Networks Distributed 7
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home: (xxx-xxx-xxxx
Cell: (xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in an <insert job title/position> and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you a substantial background in the IT and telecommunications industry, proficiency in delivering comprehensive technical training, extensive client relations expertise, and the flexibility to expertly handle competing priorities and projects with an unwavering commitment to efficiency, cost control, compliance, and customer satisfaction. To complement these qualifications, I offer solid organizational, multi-tasking, scheduling, and analytical skills.
As a proactive contributor to your organization, you will find me to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance, vision, and initiative. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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