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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
solutions-focused information technology administrator eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities toward actively supporting the employer in optimizing performance.
career profile
ø b.s., computer science.
ø over ten years of relevant it experience.
ø career built in wide-ranging facets of installation, configuration, administration and troubleshooting of advanced systems.
ø expertise in network administration, lan networks, connectivity, security and firewalls.
ø outstanding user service abilities, novell and all windows network systems.
ø strong evaluative, assessment and diagnostic capacity.
ø demonstrated capacity in multiple operating systems and networking reconfiguration.
ø proficient in software, hardware, databases, backups, storage, email and architecture.
ø background in effective project management.
ø strong focus on exceptional quality and meeting organizational objectives.
ø interact with diverse groups and professionals at all levels.
ø contributor in increasing proficiency.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team leader.
technology skills
systems: windows 9x, nt, xp, windows 2000 professional/server, windows 2003 server, vista, novell netware 3.12, 4.1, vms, sco unix, solaris
hardware: routers, switches, hubs, dell, hp printer servers and printers, raid, dell servers and workstations, modems, network cards, memory
software: exchange 5.5/2003, iis 5.0, etherpeek, norton antivirus corporate, visio 2000, office 2000/2003, cisco ios.
networking: lan/wan, tcp/ip, ips/spx, http, netbeui, wins, dns, dhcp, pop3, smtp, ftp, nntp, telnet, vpn, icmp, rip, nat, tftp, ethernet
databases: oracle 10i/11i, mssql
professional experience
interwoven, inc, chicago, illinois 2007-present
technical support engineer
oversee product support and facilitate worksite nt suite.
deliver quality engineering-level technical support to base via phone/remote tools.
design and implement test environments (nt/unix) in-house to replicate customer issues and provide solutions.
coordinate with senior support engineers/management to resolve escalations.
originate knowledge-base articles on new solutions to improve self-help for customers and team members.
evaluate and update documentation.
facilitate mentorship to technical support engineers to improve performance
kaplan professional 2005 - 2007
senior technical analyst
recruited to ensure client end-users gained superior maintenance and technical support.
directed identification, prioritization and resolution of end-user help requests.
oversaw monitoring, tracking and coordination of help desk functions.
drove problem resolution through hands-on support to client end-users.
provided excellent leadership to technical support analysts responsible for assisting customers.
yyyyyy x. yyyyyy
page two
achieved strong team quality and compliance with client sla.
utilized ghost to re-image or refresh laptops/desktops and transfer data.
designated as liaison between other internal client services, it resources, regional technology staff and end-user group.
administered office pc systems covering hardware, software, configuration, updates and patches.
consultant 2004 - 2005
provided top quality support for blackberry products and broadband connections.
conducted troubleshooting for service equipment issues.
marketed and sold wireless services and equipment.
offered data support on all pda devices.
resolved connectivity issues with customer isps and verizon wireless network.
successfully managed four nt servers.
diagnosed all connectivity issues.
delivered user-support for windows 98, xp, nt, 2000, ms office and related software packages.
configured and maintained dell and compaq desktops and laptops.
the archelon group 2002 - 2003
system administer
retained to deliver first level support to trading staff.
drove improvements/enhancements to monitoring methodologies, tools and systems reporting processes.
served as unix systems administrator for process table analysis, file system analysis, remote login and file viewing/editing.
patsystems 2000 - 2002
technical support engineer
hired to install, configure and troubleshoot computer networks.
orchestrated successful installation of windows, sco-unix version 5.x and openvms operating systems.
evaluated/managed patsystems electronic trading software.
conducted in-depth troubleshooting of connections to/from commodities markets.
ensured in-depth configuration of operating system and layered products including tcp/ip networking, kernel management, device management and user environment management design.
launched successful win2000/nt, 98 and unix environments.
configured oracle7 server and clients.
earlier background
prior to 2000, served as network manager, eppraisals.com; network administrator, olsten of chicago; systems engineer, fuji america corp.; and senior technical analyst, dksystems, inc. in these assignments, built outstanding expertise in installations, user support, r&d, procurement, contract negotiations, staff supervision, server administration and software conversions.
education
upsala college, east orange, nj
bachelor of science, computer science
productivity point, chicago, il
certification: ms windows nt 4.0 core technologies
microhard technology, chicago, il
certification: netware 3.12 and 4.1
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