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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

objective

solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a computer support specialist assignment.

 

---

career profile

ø  comptia a+ it technician.

ø  network+ certified.

ø  over two decades of relevant it experience.

ø  career built in wide-ranging facets of network/systems management.

ø  adept in installation, configuration, administration and troubleshooting of advanced systems.

ø  knowledgeable in multi-platform environments covering as400/ibm mainframe, all windows systems, tcp/ip and ms office xp professional.

ø  expertise in user accounts, servers and system audits.

ø  outstanding user service abilities on servers, routers and switches.

ø  capable of providing exceptional network/user support.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

 

 

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professional experience

at&t communications s.e.                                                                                                           2002 - 2008

technical analyst

         recruited to set-up/manage user profiles in ad and related applications.

         effectively directed automated tape backup system while notifying it staff of failures.

         oversaw terminal server applications.

         provided exceptional support to it manager and systems administrators.

         rapidly responded to user calls and delivered effective assistance.

         designated to monitor network servers and unix operating system.

         initiated backup database for proficient tracking of month-end backups with ms access.

         tasked to provide on-call support of system and software applications.

 

vitramon division of vishay intertechnology, inc.                                                                            2000 - 2002

network administrator

       retained to manage multiple it duties.

       slashed time for moves, installations and changes for networks, workstation hubs, telephones and pcs 25%.

       lowered desktop issue resolution times 20%.

       developed network cable distribution system/documentation with microsoft excel delivering faster cable locating and trouble shooting.

 

 

 

 


yyyyyy x. yyyyyy

page two

 

 

 

 

       upgraded help desk support response times by initiating online knowledge base using intranet hyperlinks in ms word.

       orchestrated maintenance of printers, scanners and pcs thereby increasing service life.

       performed complex accounting for desktop installations and trouble shooting.

       efficiently delivered application support to user community.

       achieved timely file restoration, developed directories and ensured file security.

       initiated, implemented and managed work orders database and reporting system with ms access.

       launched data download system from as400 using client access/wrq reflections to transfer data to ms excel and access. 

 

 

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earlier background

prior to 2000, served as network specialist, lewis gale clinic, division of phycor, inc.   in this assignment, built outstanding network, operations, applications, helpdesk, backup, disaster recover and systems upgrades skill sets.

 

 

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education/training

comptia

a+ it technician and network + certified

           

virginia western community college

data processing technology 43 credit hours completed

           

compumaster

fundamentals of cisco router configuration

 

lotus corporation

lotus notes administration

 

alexander hamilton institute

managing windows n t server 4.0


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an it computer support specialist capacity in the medical sector and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 20 years of highly successful it systems, networks, databases and software application experience.  to complement this background, i possess demonstrated expertise in backup systems, installations, upgrades, user support, help desk and hardware maintenance, as well as analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

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