nancy flannagan

0000 xxxxxx xxxx , xxxx , xxxxx 00000 c (xxx-xxx-xxxx c abc@xyz.com

~ career profile ~

 

offer over 16 years progressive experience in human resource management, customer service, and team leadership roles.  ~ consistently achieve optimal productivity levels through process improvement planning, program coordination, union contract negotiation, labor and employment regulatory compliance and cultivation of strong business relationships. ~  fluent in spanish, conversant in french. technically proficient in microsoft office.

 

~ career accomplishments ~

 

successfully negotiated labor contracts through a recent 18-week strike at shaw s methuen distribution center by collaborating with c-level executives from operations, labor relations, human resources, and outside legal counsel to achieve the return of union associates. provided translation services to translate important company communications documents into spanish during the strike.

recipient of recognition award from supervalu vice president of human resources for outstanding performance and dedication during the strike which lasted from 03/07/2010-07/08/2010.

spearheaded human resource functions to achieve a successful grand opening of shaw s new flagship store at the prudential center in boston, ma.

 

~ professional experience ~

 

shaw s supply chain services, methuen, ma                                                                                                     1994-present
associate relations manager (2004-present)

oversee all associate and labor relations issues for multiple business units in massachusetts and maine to manage a supply chain services network including 2 unionized distribution centers, 1 non-union transportation subsidiary, and 1 non-union office building.

consultant to management on issues of interpreting, applying, and administering company policies as well as labor and employment laws.

organize internal investigations, equal employment opportunity complaints as well as process grievances and respond to leave of absence issues.

provide guidance to hourly and exempt associates with regards to disciplinary issues and handle crisis intervention measures.

facilitate union contract negotiations as a company committee member.

implement americans with disabilities act and other legally required accommodations to ensure compliance with federal employment regulations.

direct and coordinate training for management on various employment topics to maintain a union-free environment in non-union environments.

manage 2 direct reports including an associate relations representative and an administrative assistant.

 

area human resources manager, shaw s retail stores-somerville, ma (2000-2004)

led human resource and employment initiatives for boston-area retail locations by providing guidance and support on key human resource issues related to store management and personnel coordinators.

conducted internal investigations, staff training, implemented disciplinary issues, and resolved leave of absence issues to ensure company, state, and federal regulatory compliance.

drove recruitment and hiring initiatives to staff several new stores pre-grand opening.

ensured legal compliance with regards to employment, labor, and human resource issues.

 

customer service manager, shaw s retail stores-boston district (1994-2000)

managed all customer service functions including customer checkout, customer service desk, bookkeeping, scheduling, and budgeting.

managed store locations in the event of a manager s absence.

 

~ education ~

 

bachelor of business administration c university of massachusetts, amherst

~ professional training ~

 

certificate of training c federal mediation services

~ activities ~

shaw s all women s business resource group   c mentoring, educating, supporting, achieving.

 

 

nancy flannagan

0000 xxxxxx xxxx , xxxx , xxxxx 00000 c (xxx-xxx-xxxx c abc@xyz.com

 

 

date

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a business management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

i am seeking to utilize my 16+ years progressive experience in relations management and human resource management roles within your organization. throughout my career, i have directed recruitment, training, labor relations, and employment law initiatives with a passion for developing people and processes to advance company objectives. throughout my work history, i have established a record of bridging personnel and operational communication to achieve and exceed human resources plans through innovative policy/procedure creation, timeline, and union contract negotiation, and regulatory compliance initiatives.

 

some key achievements include:

 

successfully negotiated labor contracts through a recent 18-week strike at shaw s methuen distribution center by collaborating with c-level executives from operations, labor relations, human resources, and outside legal counsel to achieve the return of union associates. provided translation services to translate important company communications documents into spanish during the strike.

recipient of recognition award from supervalu vice president of human resources for outstanding performance and dedication during the strike which lasted from 03/07/2010-07/08/2010.

spearheaded human resource functions to achieve a successful grand opening of shaw s new flagship store at the prudential center in boston, ma.

 

i have a passion for building and maintaining cross-functional teams through utilization of mentoring resources and staff training methods. i am a dedicated worker as well as persuasive trainer and coach with a reputation as a creative, effective change initiator and manager with impeccable interpersonal and relationship building skills which create success.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. my goal is to transition my experience, creativity, and enthusiasm to your organization. i am confident that i could be a valuable asset, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

nancy flannagan