results-driven, client-focused team player eager to contribute proven financial / operations support,

business analysis, and client relations expertise toward assisting an employer in maximizing success.

 

profile

 

ø  demonstrate solid communication techniques, excellent interpersonal relationship-building skills, intelligent problem-solving proficiencies, and sharp analytical abilities.

ø  capable of staying focused and maintaining a calm demeanor in fast-paced, high-pressure situations while exhibiting diplomatic client services interaction.

ø  excel in building critical client relationships and professional networks to increase bottom-line profits.

ø  contribute comprehensive client- and vendor-based needs analysis, along with performing providing objective negotiations practices in compliance with corporate policies, procedures, and guidelines.

ø  adept at performing independently or within team-based environments to meet and / or exceed all organizational goals and objectives.

ø  holds an associate s degree in business administration from the borough of manhattan community college; completed extensive computer science coursework from dekalb technical college.

 

professional experience

 

 

ø  efficiently compile mortgage loan-based applications and associated paperwork, including reviewing application files to verify that data is complete and meets established standards (i.e. mortgage amount / type desired, borrower assets / liabilities, length of employment, credit histories).

ø  resourcefully liaise between brokers, customers, and the underwriting department in order to provide cohesive financial operations.

ø  demonstrate a comprehensive knowledge of corporate-based financial products and services to optimally serve customer needs and ensure continued marketplace dominance.

 

ø  drove investigative success by directing examination efforts pertaining to new insurance-based events, claims, and legal actions, including overseeing the proper documentation of claim files and ensuring claims coding accuracy.

ø  actively communicated with clients regarding claims activity and processing procedures, including providing optimal customer service at all times instrumental in maintaining productive and profitable professional relationships.

ø  expertly reviewed medical records and billing to validate the accuracy of overall services provided.

 

 

ø  maximized operational efficiency by completing comprehensive bi evaluation summaries to include liability, damages, causation, diagnosis, treatment, and reserves for a diversified financial services company.

ø  successfully handled claims-based administrative liaison activities regarding department of insurance regulatory compliance, along with drafting confidential correspondences, reports, and related documentation.

 

 

ø  accurately reviewed, evaluated, and negotiated cost-effective settlements to bodily injury claims within a leading national provider of automotive insurance, including administering necessary attorney-represented claims.

ø  effectively monitored automotive repairs and coordinated customer rental activities to ensure prompt repair processes and seamless organizational procedures.

ø  identified and initiated fraudulent claims investigations, along with determining possible subrogation, contribution, recovery, and case management opportunities to reduce total claims costs.