yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

client-focused team player committed to providing quality technical service and eager to contribute talents toward supporting operations of a dynamic and successfully progressive organization in a challenging and rewarding programming / information technology support role.

 

profile

 

ø  offer solid experience within information technology, programming, and strategic analysis capacities, including providing proven expertise in team building, business-to-business support, and client relations.

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily technical problems in a proactive and productive manner while maintaining high quality standards.

ø  adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.

ø  contribute precise problem-solving proficiencies, sharp troubleshooting abilities, and excellent written and verbal communication skills to any professional information technology environment.

ø  skillful in setting goals and developing technical action plans, as well as consistently exhibiting exceptional self-reliance toward achieving excellence in all professional endeavors.

ø  expert at performing independently or within a team-oriented environment to exceed all operational goals and information technology-based objectives.

 

~ key technical proficiencies ~

 

visual basic 6.0 • microsoft .net framework • microsoft access

database analysis • microcomputers

programming logic / fundamentals • information / communication systems

multimedia web development • internet applications

 

professional experience

 

euc analyst

ø  created optimal visual basic-based applications within an international leader in the insurance and financial industry, including performing necessary daily debugging, troubleshooting, and updating of various corporate programs and integrated projects to maintain a seamless operational process.

ø  provided superior programming modifications and application implementation as required, as well as actively working with technical services personnel and help desk support staff in the development of exceptional organizational performance objectives and the consistent achievement of high-quality customer service.

ø  actively met with corporate clients to effectively understand their unique program objectives and ensured optimal levels of professional interpersonal relations at all times.

ø  served as an active organizational liaison among a team of analysts and developers to secure outstanding operational results and continued marketplace presence.

ø  successfully facilitated a six-month project encompassing the writing of an auto time tool in microsoft .net which was instrumental toward boosting overall operational efficiency.

ø  recognized by customers, peers, and supervisors for possessing an extraordinary work ethic, superior product knowledge, and calm demeanor in fast-paced, high-pressure situations.

 

additional professional roles held in dental field (1991 c 2002)

 

education

 

associate of science in information technology                                       south university, savannah, ga

 

extensive information technology coursework            luzerne county community college, nanticoke, pa