Accomplished, dedicated and profit-driven Management Executive eager to contribute significant experience in multi-unit operations, team building, coaching, and compliance toward supporting a dynamic company in optimizing bottom-line performance.

 

 

Proficiency in all aspects of district management including staffing, employee/talent development, customer service, P&L, marketing, and promotions.  Adept in selecting, motivating, training, mentoring and guiding both management teams and associates to display productivity excellence.  Substantial experience in quality control, driving regulatory and health & safety compliance, trend analysis, and problem solving/conflict resolution. Decisively analyze and assess regional sales performance to determine and enhance competitive positioning and profitability.  Proven financial acumen; meticulously monitor fiscal status to optimize profit, cost control, and budget compliance.  Bilingual (English/Spanish) with keen organizational, forecasting, and communication skills. Excel in guest service and satisfaction.

 

Selected Achievements:

 

         Effectively implemented profitability tools and techniques based on P&L analysis that heightened net profit by 5% in 66% of Quiznos restaurants.

         Deployed operational enhancements to raise Quiznos guest satisfaction scores 25% higher than national average.

         Skillfully negotiated leases between landlords and Quiznos franchise owners to reduce rental costs by at least 10% for owners.

         Recognized and awarded as Operational Compliance Specialist of the Year in 2006.

         Secured highest new opening sales results for Quiznos restaurant in Pierre, SD generating $64K during first 2 weeks, almost $20K higher than average.

         Won Gold Level Award for two consecutive years in recognition of achieving and maintaining highest level of Wendy s store operations.

         Received safety awards for remaining accident-free during management role with Wendy s.

         Championed award-winning efforts to capture lowest turnover percentage in 2004.

         Chosen and awarded as Rookie Manager Of The Year in 2001.

         Able to scrupulously evaluate store environments and key business metrics to identify opportunities for sales growth and profit maximization.  

 

 

Quiznos Restaurants, Washington, 2004 to Present

Operational Compliance Auditor C Washington and Colorado, 2009 to Present

         Exercise strong organizational, analytical and documentation skills to complete in-depth operational and compliance audits in restaurants throughout Washington and Colorado.

 

Continued ►

 

 

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Professional Experience continued

 

         Partner with Operational Compliance Specialist to improve and/or eliminate deficiencies.

         Steer unified efforts with Franchise Compliance Team in Denver regarding termination of franchise agreements with underperforming owners.

         Source, recruit, interview and recommend prospective franchisees to Director of Franchisees.

 

Director of Operations C Indiana and Kentucky markets, 2006 to 2009

         Directed operations and held P&L responsibility for 40 restaurants in Indiana and Kentucky.

         Critically analyzed underperforming restaurant in Owensboro, KY and launched strategies to boost sales, profit, quality control, and customer satisfaction.

         Applied dynamic motivational, leadership, and communication expertise toward assisting and guiding five single-unit franchise owners in becoming multi-unit owner/operators.

         Educated, counseled and assisted owners in identifying and implementing process improvements to control food and labor costs and ensure budget adherence.

         Resourcefully created local store marketing plans to increase customer traffic and optimize average check per guest.

 

Operational Compliance Specialist C Washington, Oregon, Idaho, California and Alaska, 2005 to 2006

         Advanced to oversee operational fulfillment of 141 Quiznos restaurants spanning five states, providing consultative guidance in response to operational deficiencies impacting quality of products, guest satisfaction and restaurant cleanliness.

         Scheduled and executed announced and unannounced restaurant visits to scrutinize, determine, and verify operating compliance.

 

New Restaurant Opening Coordinator C United States, 2004 to 2005

         Successfully opened over 30 Quiznos restaurants throughout the United States, seamlessly collaborating with construction, finance, legal, marketing and new franchise owners to ensure success.

         Proactively supported new franchise owners by setting up equipment, hiring and training staff, and serving as mentor.

 

Wendy s International, Seattle, WA, 2001 to 2004

Training Restaurant General Manager

         Conducted training sessions in classroom setting for new General Managers, and served as Acting District Manager when needed.

         Traveled to Spanish-speaking markets to deliver training classes in Spanish.

         Conducted compliance visits in other restaurants throughout district and reported findings.

         Integral contributor to development of training and hiring workshops at headquarters in Ohio.

         Coached, empowered, guided and mentored Managers-In-Training in an active restaurant environment, and held P&L accountability as General Manager.

 

 

Prior background includes role as General Manager, McDonalds, Denver, CO, 1992 to 2001.

 

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a career opportunity in a management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you an extensive background in directing multi-unit business operations, significant experience in personnel training and management, and an exemplary blend of talents in new restaurant openings, relationship-building, compliance, and operations leadership. To complement these qualifications, I offer polished communication, analytical, financial, and presentation skills which are paramount as a <insert job title/position>.

 

As a proactive contributor to your organization, you will find me to be a motivated professional and stellar leader committed to supporting you in achieving your objectives through self-initiative, prudence, and unbroken integrity. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy