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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

career objective                              

seasoned operational management specialist eager to contribute outstanding analytical, business development, and client relation skills toward supporting the employer in optimizing productivity and financial performance

profile                                                

ø  offer numerous years of managerial and customer service experience with expertise in increasing productivity, efficiency and customer satisfaction

ø  sharp business acumen and experienced in managing broad scope of operations, including sales/marketing, human resources, procurement and vendor relations, inventory control, and accounting/finance

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  proficiently balance general ledger accounts and compile and generate business analysis and solutions

ø  monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  strategic planning and coordinating workflow and human resources for optimal coverage while containing labor costs; recruit, train, and direct top-performing support teams

ø  excellent communication, presentation, negotiation, and relationship management skills

ø  proven record of organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

ø  highly computer proficiency and aptitude; strong knowledge of microsoft office including word, excel, powerpoint, access, outlook; website development; networking; and hardware

professional experience                

r&m home furnishings, llc, lakeland, fl                                                                                5/05 c 8/06 & 4/07 c 3/08

assistant general manager

         successfully oversaw all aspects of business operations and supervised office staff; directed business development efforts to increase revenue and profit

         ensured sales, purchasing, scheduling, and advertising remained within budget guidelines; compiled and produced detailed financials instrumental to assessing business performance

         performed human resources functions including payroll administration; supervised receiving and incoming shipments for quality control

 

lakeland chrysler dodge, lakeland, fl                                                                                                          9/06 c 3/07

internet manager

         proficiently designed and updated multiple commercial websites and created innovative templates for ongoing promotions; successfully increased internet presence, traffic, and sales

         supervised and mentored sales associates, providing guidance to achieve minimum 50% gross profit and 95%+ in customer satisfaction

 

antonio s restaurant (admiral s inn best western cypress gardens), winter haven, fl                                   11/04 c 3/05

executive chef

         managed back-of-house operations, including human resources and supervisory responsibilities, financial analysis and control, menu design and development, as well as all special projects

         restructured physical kitchen space and streamlined procedures to maximize efficiency

 

the piper restaurant, winter haven, fl                                                                                                        7/04 c 11/04

assistant general manager / executive chef

         effectively performed a range of front- and back-of-house functions; authored and implemented company handbook and training manual

         executed comprehensive remodeling plan for all restaurant stations

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yyyyyy x. yyyyyy                                                                                                                                                                                                       page 2

 

florida department of revenue c liens / court / collections team, lakeland & tallahassee, fl                        4/99 c 8/03

revenue specialist ii

         accurately analyzed complex financial data to determine delinquency and authorize placement of liens; negotiated payment plans; prepared and filed appropriate paperwork; served as service center lien coordinator

         evaluated and created both inter- and intrastate financial contracts; streamlined unit processes to achieve greater productivity

 

m.c. international enterprises, inc., tallahassee, fl                                                                                        8/95 c 4/99

president / ceo / owner

         successfully built and ran highly profitable transport company consisting of 12 employees and 9 vehicles

         actively managed all facets of business including sales and marketing, staff hiring and development, cost analysis and financial planning, and tax preparation and reporting

         consistently attained outstanding levels of customer service

education                                           

associate of applied science, le cordon bleu orlando culinary academy, orlando, fl 

associate of arts in liberal arts, polk community college, winter haven. fl

studies toward bachelor of science in finance, florida state university, tallahassee, fl

 

~ certifications ~

supervision in hospitality industry certification c nra

serve safe certification c nra

 

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