Resume Company – The Internet’s Very Best
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed


ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!



yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

performance-driven it professional eager to contribute technical proficiencies as well as dynamic project management, user/client support and team building skills toward supporting operations of a progressive organization.

 

---

career profile

ø  electronics technology degree.

ø  over 15 years of successful it experience.

ø  career built with it ventures and as an independent it consultant.

ø  expertise in computer and electronics development and implementation.

ø  expertise in multiple operating systems.

ø  proven testing and troubleshooting capacity.

ø  perform highly complex systems integration and installation.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases and telecommunications issues.

ø  deliver highly efficient level ii support.

ø  background in effective project management.

ø  capacity in optical/electronic document processing, software product support and advanced database usage.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  skilled in personnel training.

---

technology skills

windows server 2000, windows server 2003, exchange, servu, vnc, cisco vpn client, sonicwall vpn client, remote desktop connections, vpn connections (cross continental as well), linux (ubuntu, centos, redhat, debian), unix (various versions), windows (all versions), microsoft office suite, openoffice.org suite, rally (ticketing/defect tracking system), versasrs (ticketing/defect tracking system), test track (ticketing/defect tracking system), goodsync, ftp functions, telnet functions, sql server 2000, sql server 2005, sql server management studio express, sql enterprise manager, sql query writing (all functions), oracle, entire digasystem suite, powerquest partition magic, acronis disk management, various registry editing tools, funk software's line of proxy products (full suite), ms active sync, skype, oovoo software, norton 360 suite, varied anti-viral software, sharepoint, and iis.

 

---

professional experience

name of company, washington, dc                                                                                              2007 - 2008

team leader, product/project support

       recruited to develop and oversee level i/level ii support team.

       provided support for software products within radio, television and ip streaming markets nationally.

       initiated and administered trouble tracking/ticketing system (versasrs) with ms-sql 2005 database.

       orchestrated network topologies, quality control testing and strategic project planning.

       launched multiple standard operating procedures/flow charts to facilitate system support workflow.

       originated mission statements, sows, migration plans and schedules.

       played vital role in boosting operational efficiencies and quality by strategically launching initial 24/7 support service.

       delivered comprehensive management for 24/7 answering service, procedures/policies for emergency 24/7 support and scheduling for on-call rotation of nine member team.

       supported operations in germany and the united states enabling launch of new national public radio broadcast system on a 24/7/365 basis.

yyyyyy x. yyyyyy

page two

 

 

       conducted all after-action reviews/analysis procedures to upgrade client service.

       played key role in planning/execution of trade show technical requirements for annual national association of broadcasters in las vegas and international broadcasters convention in amsterdam.

       tasked to travel through europe conducting liaison with european radio and television stations.

       supported local clients in specific technical tasks.

       conducted client technical training for broadcast operating system covering database, file management, show planning and creation, redundancy methodology and general system use/administration.

       facilitated all client aid requests on a level i and level ii basis.

       processed up to 12 daily ticket counts with 79% daily closure rate.

       implemented after-action team reviews to continually improve client service.

       orchestrated team processing of assignment, escalation/investigation procedures, closure, reporting, training and logistics.

 

independent it consultant                                                                                                         2004 c 2007

       planned and launched custom software solutions venture targeted to small/mid-level construction sector.

       developed customized software solutions utilizing cots and business specific software combinations.

       aided clientele in automating processes for building/remodeling industry.

       provided solutions targeted to individual business requirements.

       initiated methodologies focusing on electronic bidding and estimating, contract creation, error-checking, mobile electronic document creation and processing, gps integration, scheduling, client tracking and automation of small business procedures.

       achieved up to 70% time savings for estimators, project managers, office personnel, order and supply tracking, job scheduling, invoicing and cost control.

 

computer science corporation, reston, va                                                                                 1999 c 2003

team leader, billing applications support group for concert

       hired to facilitate product support.

       represented management at meetings/workshops.

       provided team leadership for daily administration and billing systems.

       initiated evaluation and troubleshooting of billing production systems.

       effectively supported concert billing groups.

       delivered technical advisement covering billing system design architecture while enforcing production standards.

       orchestrated successful migration of new applications to production environment.

       aided input for go/nogo decisions to dba, sa, team leads, distributors, application users and csd management team.

---

earlier background

prior to 1999, served as consultant to ibm global services for at&t, dmr, falls church, va; technical consultant, new boston systems, reston, va; systems engineer, litton/prc inc., reston, va; field technician and installation technician, banctec service corporation, washington, d.c.; and specialist (e-4), united states army.  in these assignments, was dmr consultant of the month, may, 1999, and built outstanding team leadership, billing systems, applications administration, level 2 support and major client facilitation skill sets.


 


---

education

computer learning center, alexandria, va

electronics technology degree, 1994


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

---

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an information technology management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 15 years of highly successful it background in both corporate environments and as an independent it consultant.  to complement this background, i possess demonstrated expertise in level i/ii technical support, ticketing systems, quality control testing, operating procedures, mission statements, 24/7 support operations and international media broadcast systems, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

attachment

 

 

 

 

 

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!