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Yyyyyy x. yyyyyy         0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                           abc@xyz.com

 

Career Objective                                                                                            

Accomplished Marketing and Customer Service Specialist eager to contribute dynamic business development, account servicing and managerial skills toward supporting employer in maximizing results

 

Profile                                                                                                              

Ø  Offer 20 years progressive experience in program development, customer outreach, event management and media relations, with comprehensive management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

Key Achievements                                                                                            

Ø  Designed the Be Educated About Transit Program; proactively educated students on bus safety and transit riding skills. 

Ø  Efficiently coordinated and directed the Department s MetroCard Reduced Fare outreach effort aimed at educating Westchester senior citizens and disabled community. 

Ø  Created and implemented the Department of Transportation s Corporate Outreach Program aimed at educating Westchester s employers and employees on the benefits of public transit. 

Ø  Liaised between school districts and Westchester County in crafting and coordinating the Name That Bus Essay Contest; solicited school participation, coordinated the selection committee and oversaw all logistics.

Ø  Successfully implemented, monitored and evaluated Department s New Resident Direct Mail Program. 

Ø  Designed the Bee-Ready for Winter Program created to improve the distribution of public information during weather emergencies, through the use of radio and cable TV public service announcements.

 

Professional Experience                                                                               

Westchester County Department of Transportation                                                          1988-Present

Program Specialist Community Relations, Passenger Services and Marketing Division

  Innovatively develop and launch multi-faceted marketing plans, including print brochures, posters, and onsite outreach efforts aimed at informing Bee-Line Customers on bus service and other commuting options. 

  Cost-effectively plan and administer the Department s advertising program and budget incorporating radio, cable TV, and print media. 

  Proficiently steer comprehensive surveys and analyze results to define and develop targeted marketing strategies.

  Collaborate directly with Westchester s business community including Chief Financial Officers and Human Resource Directors to promote and implement the Department s Commute and Save Program.

  Contribute dynamic leadership skills in scheduling and presenting on-site educational sessions to senior groups while training and supervising a Go Team staff of four, demonstrating exceptional project management and organization skills in achieving operational goals and timelines.

  Apply technical talents in effectively managing a web based surveying tool used to evaluate department customer service programs.

  Proficiently organize and implement event planning for department s promotional events, educational seminars and recognition events.

 

Education                                                                                                         

Master of Science in Teaching - Iona College (New Rochelle, NY), 1995-1998

Bachelor of Business Administration - Iona College (New Rochelle, NY), 1986-1988

 

Technical Proficiencies                                                                                 

Microsoft Word, Excel, PowerPoint, Survey Monkey (web-based survey tool)

Yyyyyy x. yyyyyy         0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                           abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive marketing processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have continually advanced in marketing and public relations, assuming increasing levels of responsibility for extensive projects.  To complement my experience, I offer a Master of Science in Teaching.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy

 

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