rebecca long

 xxx-xxx-xxxx (ph.) 281-542-1237 (fax)
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

executive profile

results-driven customer service professional eager to contribute knowledge base toward actively collaborating with a dynamic organization in maximizing client retention and loyalty.   

key qualifications

  customer service

  administrative support

  staff development

  management expertise

  data management

  strategic partnerships

• business development

  client relations / retention

  efficiency best practices

functional

competencies

-utilize knowledge of customer service to effectively design programs to increase loyalty and retention among customer base. 

-actively participate on various planning groups to ensure cross-departmental exchange of information.

-embrace corporate culture and actively promotes and leads company initiatives.

-skilled at managing and leading teams in cross-functional, concerted efforts to increase company-wide revenues. 

-design and execute development opportunities through relevant research as well as organizational collaborations.

-offer support and subject matter expertise to senior leadership through extensive knowledge of customer service and retention protocols.

-possess in-depth knowledge of multiple software applications including ms office suite, records management software, ms access, act 4.0, windows vista, pams, and visual.

professional career

path

education

j.a.m. distributing, inc.                                                                                                       2005-2007

position: customer service supervisor

  primary responsibilities include data analysis, customer service and direct interaction, designing and implementing loyalty and retention programs, the development and utilization of networks, as well as problem identification and resolution techniques. 

the hurt company                                                                                                                2002-2004

position: sales assistant / customer service specialist

  primary responsibilities included comprehensive management of various administrative functions including fielding customer calls, upgrading and managing orders as needed, billing and accounts payable functions, as well as developing comprehensive start to close relationships with clients to ensure loyalty over the long-term.

triple-s steel company                                                                                                        1999-2000

position: sales assistant / customer service specialist

  primary responsibilities included international documents analysis and maintenance, inventory management, data entry and assimilation practices, purchasing, as well as regular and consistent collaboration with various departmental resources as needed to ensure comprehensive customer satisfaction.   

- associates degree c general studies (pending), san jacinto community college