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xxx-xxx-xxxx 10121
janetta way c sunland, ca 91040 abc@xyz.com yyyyyy x. yyyyyy
yyyyyy x.
yyyyyy
results-driven used car manager eager to contribute dynamic management, business development and closing talents toward actively supporting a progressive organization in optimizing operational and revenue performance as a key member.
profile
ø offer over 15 years experience in new and used car sales management, with comprehensive special finance and customer service background.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.
ø proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.
professional experience
owner/operator, autoworkz c burbank, ca 1997-2007
used car manager, colonial honda c glendale, ca 1995-1997
desk manager,
kramer
mazda c santa monica, ca 1994-1995
career highlights
contributed solid auto industry expertise and dynamic leadership skills in managing all levels of employees, with full accountability for overseeing used auto sales as well as special financing.
proficiently developed and executed targeted sales strategies supporting enterprise-wide operations including marketing, technology and exceptional customer service.
effectively planned, coordinated and facilitated daily sales operations to optimize productivity, efficiency and quality, with strong focus on the delivery of superior services.
spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning and policies/procedures development.
promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
efficiently mentored and motivated associates and delegated assignments to optimize utilization of human capital and operational resources.
successfully contributed to business development by using proactive prospecting techniques to generate new customers.
proactively built and established key relationships and liaised effectively with management, clients and vendors.
applied industry knowledge/experience and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product education.
prior experience
closer/sales manager, keyes mazda c van nuys, ca
sales, lease manager, stella buick c oak park, ca
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