xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven corporate trainer eager to contribute expertise as well as dynamic management, curriculum/program design and training needs assessment skills toward actively supporting a progressive organization in optimizing performance as a key staff member.

 

profile

ø  offer 15 years experience in developing and delivering curriculum to corporate, institutional and employee audiences.

ø  comprehensive background in creating and guiding top-performing teams, applying exceptional skills in planning, organization and elearning project management.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff and vendors.

 

areas of expertise         

• high impact presentations                                                 • peer & employee coaching
• large scale project management                                       • process re-engineering
• web and video based training production                         • elearning system design & management
• curriculum design, development & delivery                       • gap & task analysis (instructional focus)       

• profitability & customer service improvement                    • design of training programs

 

career achievements

ø  achieved significant improvements in overall employee performance and customer satisfaction, while producing extensive cost-savings by successfully managing global business-impact level training and development projects.

ø  reduced training time needs in several sectors by 25-40%, instrumental to enhancing productivity and efficiency.

ø  innovatively improved, streamlined and expanded the training program to meet current needs; converted paper-based training to web-based and lms and created a central system for managing all learning yyyyyy x. yyyyyys and developed courses.

ø  maintained full accountability for training, coordination and rollout to 32 call centers worldwide.

 

education

master of science in online instructional design (in progress) - california state university, east bay (concord, ca); graduating in 2009.

master of arts in resort and hospitality management - california state university, sacramento (sacramento, ca), graduating in 2008.

bachelor of arts in liberal studies, concentration in education - university of the pacific (stockton, ca)

 

 

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james m. turner                                                                                                                                      page 2 of 2

 

 

professional experience

apple inc. - elk grove, ca                                                                                                   2001-present

customer/technical curriculum designer and training project manager (2003-present)

  motivate, mentor and develop 6,000+ employees worldwide, playing an instrumental role in the development of top performing team members.

  contribute industry expertise and dynamic technological skills in developing engaging web-based, direct instruction, and self-guided training programs for technical, managerial, and organizational audiences.

  strategically plan and coordinate schedules to maximize use of resources while controlling costs and meeting company needs.

  conduct comprehensive review and analysis of daily operations in order to identify and support corporate training needs through gap and task analysis projects.

  spearhead diverse managerial activities including coaching, developing and evaluating trainers, demonstrating exceptional project management and multitasking abilities in achieving goals and timelines.

  exhibit solid analytical and problem solving qualities in proactively reduced training costs through executive consultation, curriculum redesign, and process re-engineering.

call center technical support team manager (2002-2003)

  applied sharp business acumen and leadership skills in managing personnel and all aspects of technical support operations.

  ensured staff members are properly educated on all facets and phases of company training programs, policies and procedures; successfully coached, motivated and trained employees on diverse topics including workplace diversity, sexual harassment, sales techniques, technical troubleshooting, and time-management.

call center technical support agent (2001-2002)

  applied technical expertise and advanced communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting hardware/software problems and delivering product education.

  promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

prior experience

 

dry creek joint elementary school district - antelope, ca                                                    1999-2001

special education teacher

 

technical skills

ms office, mac os x, photoshop, go live, bbedit, filemaker pro, final cut pro