yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

home: (xxx-xxx-xxxx

cell: (xxx-xxx-xxxx

abc@xyz.com

objective

 

bilingual (spanish & english), highly-organized and personable professional eager to contribute dynamic sales and customer service background, excellent supervisory skills, and proven administrative talents toward supporting a progressive company in optimizing operational performance.

key qualifications

 

• reputation for solid judgment, integrity, and well-honed problem solving abilities.

         exemplary ability to quickly master new roles, tasks, technologies and responsibilities.

         superior multi-tasking skills; gracefully balances competing demands.

         outstanding blend of decision-making, analytical, communication and leadership skills; exhibits impressive talents in coaching sales staff to achieve and surpass assigned targets and goals.

         resourceful self-starter; sets goals and develops action plans for attainment.

• excels in forging strong customer relationships; determines needs and demonstrates respect and courtesy to ensure and maximize satisfaction.
• presents a professional and positive image to elevate company s reputation.

professional experience

 

at&t, new haven, ct, 2004 to present

service representative (spanish center)

         proactively support inside sales operations by identifying and exploring sales leads generated from customer calls, maintaining accounts, responding to complaints and inquiries, and dispatching letters and contracts as requested.

         apply an outstanding team player work ethic in traveling to other regional branches to assist with sales campaigns, participate in message center operations, and set up conference facilities and trade shows.

         partner with supervisors in administering training to instruct employees in overcoming sales objections and navigating the complete sales cycle.

         earned circle of excellence recognition in 2006 and 2007 for exceptional sales and service performance.

         presented with achievers club award in 2006 and 2007 for ranking as #1 representative statewide.

 

sheffield laboratories, new london, ct, 2000 to 2004

compounding supervisor

         spearheaded production department operations inclusive of quality control and assurance, safety compliance, and staff management/training.

         collaborated with shift leaders in consistently achieving and optimizing production efficiency and output.

         leveraged exemplary troubleshooting talents to frequently evaluate processes and procedures in support of continuous improvement efforts.

         played an integral role in exceeding production goals by 130%, significantly enhancing company s  financial position and earning annual bonuses.

education

 

mba (in progress), southern connecticut state university

 

bachelor of science in business management ~ minor in technology, charter oak state college

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

home: (xxx-xxx-xxxx

cell: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a <insert job title/ position> and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you significant experience in sales support roles with equally strong talents in customer service and relationship management. to complement these qualifications, i offer a polished blend of organizational strengths, production management skills, and personnel leadership proficiency which should prove instrumental as a <insert job title/name of position>.

 

as a proactive contributor to your organization, you will find me to be a diligent and ambitious professional committed to supporting you in achieving your objectives through an impressive work ethic, dedication, and commitment to customer satisfaction. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy