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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
Abc@xyz.com
Customer Service Specialist
Client Relations ~ Efficiency Best Practices~ Quality Assurance
Dynamic professional with years of demonstrated success as a customer service and operations specialist within the communications industry. A strong leader, an effective communicator, and most of all, a customer driven professional, capable of developing service programs resulting in increased loyalty and retention to the company.
Qualifications Profile
Ø Strong multi-tasking background with the ability to work independently on multiple projects simultaneously.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Utilize extensive knowledge of customer service protocols to develop specialized programs.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Proven ability to adapt strong technical skills to diverse organization needs.
Ø Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite and Outlook.
Professional Career Track
Production Assistant, O2 Media 2008-2008
Responsibilities included comprehensive management and oversight related to production operations.
Conducted scene edits as well as directly assisted with closed captioning of various programs.
Editor, Big Star TV 2008-2008
Conducted scene edits for various programs and films to ensure appropriate regulations and compliance standards were met.
SGA Representative, Florida International University 2006-2007
Primary responsibilities included organizing and conducting various events, including the first SJMC Club Rush, in order to increase student involvement and participation as well as to gain the ability to proactively handle student concerns as they arose.
Operations Assistant, Sonshine Communications 2005-2007
Primary responsibilities included development and implementation of communication strategies between the organization and various media outlets.
Conducted inventory analysis and procurement as necessary.
Academic Credentials
n B.S. C Television Production, Florida International University
n A.A. C Mass Communication & Journalism, Miami Dade College
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