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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

resume bar.jpgobjective

results-driven manager eager to contribute expertise in operations, team building, sales, customer service, and fiscal administration toward actively supporting a progressive organization in optimizing bottom-line performance.

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ø  offer approximately 5 years progressive experience in retail management, with comprehensive background in financial reporting, strategic planning and process reengineering.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as customers and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

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ø  successfully generated over $16m in combined revenues while managing over $7m in capital assets.

ø  recognized by senior management for exceptional performance and strength in sales and business development.

ø  reduced shrink from 1.6% to .7% by streamlining operational systems and processes.

ø  boosted profit margin 34% by designing, developing and initiating innovative sales, marketing, and customer service strategies.

ø  increased productivity 47% by creating and developing targeted employee empowerment and motivation programs.

ø  consistently met and exceeded sales goals each month by optimizing productivity, efficiency and quality of services.

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circuit city, bayshore, ny                                                                                                    2003-2008
assistant store director

  relied upon to lend expertise in performing all store manager and operations manager duties due to company s financial issues.

  contributed dynamic leadership skills in overseeing all aspects of daily operations including merchandise shipping and receiving as well as staff management and development.

  optimized staff performance by strategically facilitating cross-functional training as well as establishing a collaborative teamwork environment.

  built, trained and motivated both supervisors and employees, playing an instrumental role in the development of top performing team members.

  applied sharp business acumen toward defining and implementing sales achievement initiatives to boost overall performance and increase performance and quotas.

  strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

  spearheaded diverse administrative activities including staffing, training and performance evaluation.

  exhibited industry expertise and strong communication skills toward responding to customer inquiries, troubleshooting problems and resolving escalated issues.

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b.b.a., business management - hofstra university (hempstead, ny), 2006
a.a., liberal arts in math and science - nassau community college (garden city, ny), 2003

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

 

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

are you seeking a results-focused, solutions-oriented leader to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as illustrated by my career background, i have approximately 5 years of experience in retail management.  from leading high performance teams and facilitating superior client servicing to reducing operating costs and shrink and executing proactive profit-generating processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. 

 

among my recent accomplishments, i reduced shrink from 1.6% to .7% by streamlining operational systems and processes.  i also boosted profit margin 34% by designing, developing and initiating innovative sales, marketing, and customer service strategies.  in addition, i increased productivity 47% by creating and developing targeted employee empowerment and motivation programs.  to complement my experience, i offer a bachelor of business administration in business management.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

yyyyyy x. yyyyyy

 

 

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