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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ~ abc@xyz.com

 

qualification summary

strong and innovative entry-level it professional with interest in the web design and development industry. solid background in repairing electronics and keen insight into evaluating communication systems. highly-skilled in deductive reasoning, conflict resolution, negotiation, problem sensitivity, and sound decision making. possess exceptional organizational and interpersonal attributes and a solid determination to succeed. exhibit dynamic follow-through, astute professionalism, and a stellar work ethic. interact with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficacy.

education

axia college (university of phoenix)

bachelor of science/concentration on web development (currently pursuing)

associates degree in information technology, 2009

 

a+ and i-net+ certification

---

career history

service technician, 05/2007 c present

xerox, city, state

  • demonstrate excellence in service leading to recognition in xerox's national news letter.
  • examine work orders and converse with other equipment operators to detect equipment problems and to determine if mechanical or human errors contributed to the problems.
  • identify, articulate, and implement solutions and services to customer requirements
  • coordinate efforts with other workers involved in installing and maintaining equipment or components.
  • test faulty equipment to diagnose malfunctions, using test equipment and software, and applying knowledge of the functional operation of electronic units and systems.
  • determine feasibility of using standardized equipment, and develop specifications for equipment required to perform additional functions.
  • modify industrial electronic devices, circuits, and equipment according to available specifications.
  • enter information into computer to copy program or to draw, modify, or store schematics, applying knowledge of software package used.
  • advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

 

field technician, dates

permian electronics, city, state

  • inspected components of electronic equipment for accurate assembly and installation and for defects such as loose connections and frayed wires.
  • studied blueprints, schematics, manuals, and other specifications to determine installation procedures.
  • installed repaired equipment in various settings, such as industrial or military establishments.
  • recorded equipment logs on performance problems, repairs, calibrations, and tests.
  • maintained inventory of spare parts and operated equipment to demonstrate proper use and to analyze malfunctions.
  • performed scheduled preventive maintenance tasks, such as checking, cleaning, and repairing equipment, to detect and prevent problems.
  • repaired and adjusted equipment, machines, and defective components, replacing worn parts such as gaskets and seals in watertight electrical equipment.

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ~ abc@xyz.com

 

 

april 14, 2011

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

 

dear <<courtesy>> <<last name>>,

i am writing to express my genuine interest in your current opening for a <name of the position>; therefore, please allow me to submit my resume for your review. having been in electronics for the past 2+ years, with continued success in meeting the needs of my clientele, i am confident that i can make a valuable contribution to your organization's future projects and initiatives. my experience consists of thorough account management that is transferrable to any industry.

as a recent graduate with an associate of science degree in information technology, and as indicated in the accompanying resume, i bring you a positive and energetic work approach and an exemplary blend of talents in the areas of electronics repair, component knowledge, client relations, indirect revenue growth, and account management. to compliment these qualifications, i offer an unwavering commitment to providing stellar customer service and dealing directly with clients as a front-line company representative, keeping in mind to remain accessible to clients at all times while simultaneously exceeding goals.

to date in my career, i have held progressively responsible positions based on a demonstrated ability to meet and exceed established goals and manage accounts. i take great effort in building strong, positive interpersonal relations. my professional history produced an aptitude for strategically indicating complex problems and reviewing related information to develop and evaluate options and implement solutions. currently as a service technician for xerox, i utilize both theoretical skills to consistently secure increases in revenue, and these same skills can produce lucrative results conducive to accomplishing your overall organizational missions and goals.

once you have reviewed my qualifications, i welcome further discussion about how i can contribute my assets to your organization. i would like to interview with you during a time convenient and until then i am available to answer any questions you may have.

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

enclosure

 

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