yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicator • administrative professional • healthcare support

productive, quality-oriented administrative professional eager to contribute exceptional office management, human resource and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

• offer solid and progressive administrative experience, including expertise in human resources, office administration and customer service.
• demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and accounting functions.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• proven ability to maintain the highest levels of confidentiality and upholding healthcare standard of ethics.

key achievements

 

human resources

• provide individualized consultation to patients, educating them on medicines, healthcare services and customized care plans.
• familiarity with human resources functions, including records maintenance, employee files, hiring and exit interviews.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

administrative support

• strategically scheduled high-volume appointments to maximize use of time and resources while meeting client needs.
• managed a broad range of financial operations, including payment processing, invoicing, collections, and financing approvals.
• responsible for utilizing assessment and prioritization skills in determining follow up for patient problems, issues and requests.

professional experience

 

office manager/medical assistant internal medicine geriatrics office                                               date

• responsible for handling a broad range of administrative functions in a fast-paced medical environment, including high-volume phone lines, office organization, billing, referrals, and appointment scheduling.

• effectively hire, train and direct staff and actively collaborate in human resource operation functions such as exit interviews, evaluating performance and providing guidance/mentoring.
• actively assist physicians in a wide variety of functions, from coordinating out-patient procedures and managing physicians schedules to supervising patient plan of care, hospital admissions and pharmacy calls.

 

professional education

 

certified medical assistant bryaman university                                                                                   1992

phlebotomy certification bryaman university                                                                                      1992

certified medical manager practice management institute spring valley hospital                           2005

human resource training ucla                                                                                                          2007