career objective

results-driven manager eager to contribute superior team leadership, administrative, and organizational skills toward actively supporting the employer in optimizing bottom-line profitability and customer satisfaction

profile

ø  extensive operational management experience with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and manage top-performing support teams

ø  demonstrated record of effective organization, prioritization, and time management; consistently achieve critical deadlines while maintaining high quality standards

ø  dynamic communication, presentation, and relationship management skills

ø  motivated team player equally effective in independent and collaborative environments

ø  strong technical proficiencies including quickbooks and microsoft word / excel / outlook; type 65 wpm

professional experience

cosmo prof, honolulu, hi                                                                                                                        2003 c present

store manager / assistant manager / sales associate

• in recognition of outstanding performance, steadily promoted to current role as store manager entrusted with oversight of all aspects of day-to-day operations
• train, schedule, and lead highly productive team of sales staff and ensure they provide top-tier customer service
• expertly manage weekly inventory, ordering, and merchandizing to continually offer a wide selection of professional salon products
• accurately perform back office functions including banking and administrative duties; open and close store in line with strict corporate standards

 

fantastic sam s regional office, honolulu, hi                                                                                              2000 c 2003

warehouse manager

• successfully supported deliveries to all 22 statewide locations by efficiently and accurately processing all orders on a daily basis; additionally handled accounting for the hawaii warehouse
• performed regular inventory counts, ordered and received weekly shipments, and processed special orders from individual stylists to ensure stores maintained appropriate levels of supplies
• cultivated long-standing relationships with new and existing clients

 

borders books and music, honolulu, hi                                                                                                        1997 c 2000

caf barista

• provided excellent customer service and served as a cashier in a fast-paced environment
• maintained a clean and sanitary environment at all times; additionally assisted with food preparation as necessary

 

~ community activity ~

advocate, hawaiian humane society

volunteer, life foundation

member, ewa beach assembly of god

education

leeward community college, honolulu, hi                                                                                                    1998 c 1999

liberal arts studies