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yyyyyy x. yyyyyy

                                 3141 churn creek road, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com                                                                                                                                                        

career objective                              

results-driven retail management expert eager to apply dynamic operational direction, team building, and customer service skills toward supporting the employer in optimizing financial performance

profile                                                

ø  offer numerous years of progressive managerial experience in the retail industry, with expertise in:

ø  managing sales, customer service, and cashiering operations in fast-paced, high-volume businesses

ø  excel in recruiting, building and leading top-performing  sales teams; facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  effectively identify and capitalize on opportunities to penetrate and develop markets

ø  sharp business acumen and experienced in managing broad scope of operations including  sales/marketing, hr, vendor relations, and accounting/finance

professional experience                

store manager, anchor blue, redding, ca                                                                     2001 c present

         successfully oversee all aspects of daily operations including customer service, sales, merchandising, staff development, and budget maintenance in accordance with company core values; directly manage 10-21 member sales team continually achieving sales and productivity targets

         strategically plan and coordinate workflow for optimal coverage while containing labor costs; perform human resources functions; recruit, hire, train personnel and mentor all levels of staff towards internal promotion

         oversee product quality and shipment accuracy through diligent monitoring of incoming vendor deliveries and resolve any discrepancies; implement inventory control measures resulting in minimal shrinkage

         actively participate in expansion efforts and inter-district hiring; contributed to opening multiple stores and training staff for other locations; promoted brand awareness and community relations, organized store participation in race for a cure (2006) as well as local events with community resources

         served as acting dsm from march c june 2008; responsible for driving district-wide sales figures including productivity, conversion, upt, penetration reports, and hour controls; recruited and hired store managers

 

store manager, claire s boutique, redding, ca                                                              1999 c 2001

         proficiently managed heavy traffic store; consistently met and exceeded corporate sales targets while attaining very high levels of customer satisfaction

         directed all hiring and staff development including training, increasing upt, payroll administration, and daily supervision; ensured upkeep of visual standards and  marketing techniques

         effectively led store to achieve company shrink goals for the first time in three years; designed improved records management and stocking systems

assistant store manager, round table pizza, sacramento, ca                                       1997 c 1999

         led staff in customer service and sales operations at this high volume location; oversaw 20-25 employees and contributed to local and corporate recruiting efforts

         efficiently resolved internal and customer escalations; conducted weekly inventory and product rotation; controlled theft; managed staff scheduling

 

~ volunteer experience ~

voter registration and polling volunteer                                                                                     2004

education                                           

studies in business administration, arizona online                                                                     2006

early childhood education certification, shasta college, chico state campus                         2004

a.a. in general education, shasta college                                                                               2002

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