Solutions-focused IT professional specializing in Network Administration, Hardware / Software Support, Diagnostic Testing, Help Desk Operations, and Client Services eager to maximize an employer s success.

 

 

         Contribute sharp problem isolation and performance analysis skills.

         Ensure a company s success by employing strategic productivity optimization techniques.

         Excellent communicator who can handle multiple tasks within deadline-driven environments.

         Expert at achieving excellence in user support and administration.

 

 

         Saved more than $3,000 per month in company costs by eliminating 107 BlackBerry 7520s and 50 Sprint Merlin Connection Cards which were replaced by PPC 6700 Smartphones for internet access use.

         Increased employee accountability and provided training regarding work-monitoring procedures utilizing LAN desk.

         Spearheaded efficiency improvements for everyday operations via the installation of several NETGEAR Wireless Routers and Interface Cards for all company-based laptops.

 

 

 

         Directed network and hardware support efforts for company-held contracts to include monitoring systems, assisting users, and providing consultative services for multiple locations connected via a terminal server.

         Effectively tracked computer inventories and software for contracts (i.e. St. Louis Arc), and performed diagnostic equipment testing (i.e. printers, software) to guarantee efficient operations of all technological components.

 

 

         Utilized broad scope of industry and technological services knowledge to serve as second point-of-contact concerning the mitigation of all technical issues for a high-volume corporate branch.

         Ensured functionality of a 200-user network comprised of Exchange / FAX / Ghost / Accounting / DEV / APP / Good Link servers to include maintaining Kyocera-brand printers / copiers, BIZHUB color printers, and image user machines.

 

 

         Supported integral help desk activities and communications infrastructures within a global leader in metal production and trading, along with providing continuous back-ups and security analysis / implementation as required.

 

 

         Led tier two-level internal network support for 300 users and 24-hour external product support for DVD Xcopy software to including adjusting and upgrading hardware / software to optimize functionality and efficiency.

 

 

         Applied dynamic leadership talents toward providing students with basic and advanced level instruction regarding diverse SCUBA skills and techniques.

 

 

Operating Systems Microsoft Windows 98 / 2000 / XP / NT • Microsoft Windows 2000 / 2003 Server • Data Center

                                       Active Directory • Microsoft Windows Mobile • Blackberry • DOS • Palm • VAX

 

Software / Tools Microsoft Office Suite 4.0 / 2003 • Microsoft Project • Norton Ghost

 

Databases Microsoft Access • Microsoft SQL Server

 

Networking DNS • Ethernet • Hubs • HTTP • LAN • Switches • T1 • TCP / IP • Token Ring • WAN • WINS • Wireless

 

Servers Exchange / FAX Server (HP ProLiant DL380) • Ghost Server • Accounting Server (HP ProLiant DL 360) • DEV Server (Track-It) • APP Server (OPUS HP ProLiant DL 360) • Good Link Server (Sprint PPC 6700 Phones)

 

Equipment Kyocera 9520 Printers • Kyocera BIZHUB 750 Copiers • BIZHUB 8031 Color Printers • Image User Machines

 

 

B.S., IT Management (Projected 2009), University of Phoenix A.S., Network Administration, Sanford-Brown College

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Pursuant to your recent job positing seeking a qualified [ Insert Job Title ], I am submitting my resume for your considerate review.

 

As an individual with over 6 years of progressive PC Technician and Assistant Network Administrator experience, I am eager to offer proven abilities in Hardware / Software Support, Diagnostic Testing, Help Desk Operations, and Client Services toward ensuring your company s optimal productivity.  Please kindly view my extensive technical proficiencies as noted within my attached resume.

 

Most recently, as a PC Technician for Information Innovations, Inc., I directed network and hardware support for company-held contracts, monitored comprehensive IT systems, and provided consultative services for multiple locations within a terminal server-connected environment.  Prior to this, as an Assistant Network Administrator for global metal production / trading leader Metal Exchange, I supported integral help desk activities and communications infrastructures and provided continuous back-ups and security analysis as required.

 

You will find me to be a solutions-focused leader who is pursuing a rigorous B.S. in IT Management (Projected 2009) from the University of Phoenix.  I also hold an A.S. in Network Administration from Sanford-Brown College.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your IT team.

 

I look forward to hearing from you in order to discuss an available opportunity for which I am qualified.  I may be reached as indicated, and thank you in advance for your time and consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy