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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
results-driven graphic art specialist eager to contribute excellent project management, client relation, and team leadership skills toward supporting the employer in optimizing financial and operational performance
profile of qualifications
ø offer numerous years of progressive experience in the graphic art arena, with expertise in managing major projects that generate significant revenues
ø accurately assess client needs, develop and implement actionable plans, prepare project estimates and schedules, delegate assignments to staff and coordinate with external vendors on outsourced components, and deliver ongoing status reports to executive management and clients
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and direct top-performing support teams
ø solid record of effective organization, prioritization, and time management; demonstrated ability to maintain high standards of quality in fast-paced, deadline-driven settings
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including depth of knowledge regarding photography and illustration, image retouching, assembly, and production
ø proactive team player equally effective in independent and collaborative environments
~ key achievements ~
- in recognition of exceptional performance at mind s eye, entrusted with oversight of a broad range of photography, retouching, and illustration projects for major accounts
- granted responsibility for largest advertising agency client accounts at vertis inc. and coordinated campaign production schedules, retouching, and project assembly
- directed 6 customer service representatives and 2 in-house couriers at wace/seven; managed all aspects of day-to-day production activity and introduced new standard operating procedures that substantially increased efficiency
- expertly orchestrated and ensured timely completion of exceptionally large and complex projects for the largest catalog, publishing, and advertising agency clients of graphic art service
professional synopsis
account manager
mind s eye, atlanta, ga 2005 c 2009
account manager
vertis inc., atlanta, ga 1999 c 2005
customer service manager
wace / seven, atlanta, ga 1997 c 1999
lead customer service representative
graphic art service, atlanta, ga 1987 c 1997
education
associate s degree in business
oglethorpe university, atlanta, ga
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