Yyyyyy x. yyyyyy

 

Senior Level Information Technology Professional

Experienced IT / Hardware/Software Professional with over 13 years experience in providing superior technical support to both internal and external clients.  Track record of providing a high level support, and driving system capabilities to maximize business performance and minimize costs.  Proven ability to integrate, and support solutions that meet the needs of the end user.  Success in leading complex solutions in a high profile, fast-paced environment.  Respected leader with the ability to analyze and dissemination technical information to audiences of all levels.  Seeking a Senior Level IT Management position with a progressive organization that xxxxxxlues leadership, technical aptitude and a solid professional history.

 

 

w  Meet Deadlines & Exceed Expectations

w  Quick to Foster Confidence/Gain Trust

w  Internet Information Systems

w  Infrastructure Planning

w  Hardware/Software Installation

w  Maintain Current Industry Knowledge

w  Excellent Communication Skills

w  Detail Oriented and Organized

w  Networking and Computer Systems

w  Troubleshooting and Diagnostics

w  Installations and Upgrades

w  Call Center Applications

 

 

ACS-GS\Lockheed Martin Information Technology, Washington, D.C. (2002 to Present)

Senior Hardware/Software Specialist

w  Provide first and second level support for over 400 users within the Legal Department of the US Postal Service; administer desk-side and remote user hardware/software/LAN throughout local and 11 remote locations.

w  Ensure correct diagnosis for functionality problems, define appropriate solutions, provide testing and configuration to resolve issues, and follow through to successful resolution.

w  Maintain, configure and perform updates to desktops, servers and laptops; perform general repairs, provide blackberry support and configure application for new hires.

w  Expertise in delivering support for Windows applications, network connectivity and accounts, network printing, and all hardware and software utilized by end-users.

w  Utilize the appropriate Active Directory tools to add, delete and modify group membership, and assign permissions for groups and individuals.

                                               

ACS-GS, Rosslyn, XXXXXX (1999 to 2002) - Information Management Specialist

w  Supported over 2000 users from the Public Service Building within the GSA; monitored and tracked high volume trouble calls and provided resolution for application and functionality issues.

w  Created and distributed standard and ad-hoc reports for internal and external distribution, and documented all help desk procedures.

w  Coordinated with project lead to maintain and distribute the SDC Master Project Schedule.

                         

RMCI, Mc Lean, XXXXXX (1997 to 1999) - Programmer / Analyst

w  Provided First and Second level telephone support for proprietary Staffing and Training Tracking software used by the FAA, encompassing 400+ facilities as well as hardware, software, and network support for McLean location users.

w  Administered local NT and Novel servers and repaired, configured, and set up desktop systems as necessary.

 

Wang / I-NET, Inc., Bethesda, MD (1997) - Office Automation Analyst

w  Received logged and tracked trouble calls from 20+ corporate clients in a shared service environment; utilized strong technical expertise to analyze and provide resolution for trouble tickets.

w  Analyzed trouble call patterns to define problem areas; made determinations if the issues were stemming from the  mainframe, server, desktop, network or application.

 

Orkand Corporation, Inc., Washington, D.C. (1996 to 1997) - Systems Support Analyst

w  Provided troubleshooting and support for the US State Department Consular Affairs Automated System; received, logged and tracked trouble calls from 220+ domestic and foreign posts.

w  Provided resolution through the diagnoses of system and network issues, implemented effective corrective action and implemented the most viable options to minimize service losses.

w  Assisted users by performing  diagnostic testing, disabled equipment to determine problem, and ensured timely response for all trouble tickets.

w  Routinely monitored and documented system functionality and response times.

 

 

PC's; IBM, Gateway, Dell, Acer and  HP/Compaq

 

Wang VS 100, 600, IBM RS 6000, Sun Systems 690, Quotron Systems Qxxx-xxx-xxxx, 5300, Data General MV/15000, 20000 and Hewlett Packard HP 1000, 3000, 9000.

 

Panasonic and Canon desktop scanners

 

Operating Systems; Windows 3.x, 95, NT 3, NT 4, 2000, XP, Vista, Novell 3.x, 4.x, DOS, Wang VS, Sun OS, IBM AIX, UNIX, DG AOS/VS, HP UX, HP RTE-IV.

 

Software; Adobe Acrobat,  MS Office XP, MS Project, Lotus SmartSuite, WordPerfect, Lotus Crystal Reports, MS Exchange, Outlook, Paradox, FoxPro, Remedy, DP Umbrella.

 

 

Montgomery College, Rockville, MD - Computer Science, Telecommunications, and Business Management courses.

McDonnell Douglas Corp., Rockville, MD - Seminar on Ethical Decision-Making / Business Ethics and Conduct.

Data General, Westborough, MA - Certificate in Hardware Troubleshooting

Data General, McLean, XXXXXX - Certificate in AOS/VS Systems Management.

STRADIS,  Rockville, MD - Certificate in STRADIS Methodology for Systems Development.

Tymnet                , San Jose, CA -Certificate in Tymnet Concepts, and Tymnet Operations.

Computer Learning Center, Springfield, XXXXXX - Certificate in Computer Programming

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

I have enjoyed much success in my career as a Senior Level IT Support Professional, and am ready for additional responsibilities and challenges.  Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.

 

 

During my comprehensive career, I have gained considerable process improvement, customer service management and technology integration experience.  I have provided critical support to high volume end users, and directly impacted the effectiveness of business operations. 

 

I view the technical support that I provide as a critical element to the organizations success, and consider IT to be a strategic partner to all business units.  I have the ability to remain calm in crisis situations and provide guidance and reassurance for end users experiencing technical difficulties.  My reputation for providing accurate and dependable IT support is well earned, and my dedication to customer service is paramount to my success. 

 

 

The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.