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YYYYYY X. YYYYYY
(216) 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com
CAREER OBJECTIVE
Exploring career opportunities to utilize Customer Service, Supervision, Office Operations, Call Center, Technology, Communications and Organizational abilities in a challenging assignment.
QUALIFICATIONS
Over 20 years of successful business experience.
Career built in the retail, telecommunications, financial service and hospitality sectors.
Proficient in advanced software, including Lotus Notes and MS Office Suite, and voice communication applications, including AT&T System 75, 85 and G3i, Rolm Nortel Meridian M2250, Octel Voice-Mail System and Call Pilot.
Highly motivated and dedicated individual.
Expertise in the development and maintenance of positive client relationships.
Record of progression to assignments of increasing authority and responsibility.
Proficient in customer service within team and individual environments.
Proven communications, role-modeling and team participation abilities.
Demonstrated capacity to develop rapid and effective client rapport.
Track record of consistent achievement/over-achievement of goals.
Skilled in maintaining and expanding repeat customer business.
Strongly service-oriented with ability to meet critical needs.
Highly observant, detail-oriented individual able to evaluate people.
Well organized multi-tasker.
Notable organizational, time management and presentation skill sets.
PROFESSIONAL EXPERIENCE
Call Center Representative/HMO Biller, Edgepark Medical Supplies 2007 - Present
Tasked to answer 100+ calls daily.
Aid customers with billing statements and explain benefits from insurance providers.
Set-up affordable monthly payments for past-due balances.
Coordinate with insurance companies on unpaid/denied claims.
File appeals for claims review.
Originally hired as Biller responsible for auditing all orders, verifying customer insurance and following up with insurance agencies.
Developed expertise in Medicare and Managed Care guidelines and billing systems.
Front Office Supervisor, Sheraton Hotel 2006 - Present
Recruited to direct operation staff.
Oversee daily rates while correcting all discrepancy issues.
Effectively research and resolve guest billing issues.
Designated to serve as Week-End Night Auditor, balancing daily revenues for Front Desk, Restaurant and Banquet departments.
Customer Relations Representative, Sears Holding Corporation 2006 - 2007
Responsibilities in coordinating equipment repairs, scheduling visits and administering invoicing.
Coordinated with technicians/managers on billing, customer history, replacement and procedure/policies.
Originated appliance repair service orders.
Conducted daily cash audit resolution for service center.
YYYYYY X. YYYYYY
Page Two
Message Center Supervisor, Jones Day 1997 - 2006
Retained to oversee Receptionists and Switchboard Operators.
Conducted team training, coaching and annual performance reviews.
Spearheaded departmental restructuring to improve service to attorneys and clients.
Coordinated with Office Services Manager in personnel postings and daily scheduling.
Delivered exceptional support to Lawyers Travel Group.
EARLIER BACKGROUND
Prior to 1997, served as Communications Center Supervisor, Thompson Hine, and Audix Administrator/Switchboard Operator, Key Bank. In these assignments, built outstanding customer service, systems administration, supervision, training and coordination skill sets.
YYYYYY X. YYYYYY
(216) 0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
COVER LETTER TEXT
Date
Hiring Agent Name
Title
Company Name
Address
City, State Zip Code
Dear :
I am currently seeking a challenging career opportunity in a Customer Service capacity and am submitting my resume for your review. In advance, I thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include over 20 years of successful business experience with a strong emphasis on establishment/maintenance of positive customer relationships. To complement this background, I possess demonstrated expertise in team leadership, customer support, problem resolution and strategic planning, as well as strong analytical, problem-solving and managerial capabilities. As an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
Sincerely,
Yyyyyy x. yyyyyy
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