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0000 xxxxxx xxxx , xxxx , xxxxx 00000




emmanuel morales






persuasive and disciplined sales associate seeking to leverage extensive retail and office experience in support of organization s profitability and productivity objectives.


summary of qualifications

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous accounts with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.


career accomplishments

  achieved numerous customer service and secret shopper awards as well as monthly recognition as top salesmaker for radioshack; sales efforts led to promotion of manager to another store.

  successfully accommodated heavy lifting requirements of fitch ratings, transporting massive tubs of supplies between 2 buildings and 16 floors.

  implemented effective marketing campaign at angel redondo taekwondo, which doubled number of enrolled students.


professional experience

sales associate

radioshack, inc. (cataret, nj)

2009 to present

  fulfill flexible schedule requirements to deliver wide range of cutting-edge solutions for everyday and specialized technology needs.

  ensure optimal customer service through effective greeting, problem resolution, and sales finalization methods that retain customer relationships and encourage new business development.

  drive revenues utilizing targeted promotional and marketing tactics developed by corporate office and management team.

 distribution clerk

 job title

 fitch ratings (new york, new york)

2006 to 2008

  orchestrated reception and distribution of daily correspondence, newspapers, faxes, and reports to key executives within 2 buildings while ensuring proper stocking and maintenance of supplies and refreshments throughout 16 floors.

  conducted all facility tours and directed visitors to proper locations, providing additional assistance for transportation of materials.

  performed copy functions for executives and administrative division, executing high-volume jobs with expediency and accuracy.

 customer service/personal assistant/technical apprentice

 sash communication (richmond hill, new york)

2002 to 2008

  provided comprehensive office support functions, including invoice generation, supply ordering, billing and payment, customer service, bank deposits, and scheduling.

  acquired specialized training in two-way radio repairs through apprenticeship and assisted with computer maintenance and assembly.

  effectively resolved all client concerns through phone and e-mail responses and followed-up to determine complete satisfaction.

 front desk sales and customer service

 angel redondo taekwondo (ozone park, new york)

2002 to 2008

  assumed accountability for increasing student enrollment while managing all aspects of customer service, billing, and online and auction sales.

  monitored supply levels and reordered as necessary while maintaining cleanliness of school; entrusted with opening and closing of facility.


**    ***    **

further experience as deli associate with pathmark.


education & training

university of phoenix, axia college-phoenix, az

completing coursework toward associate of arts in financial services



8- and 16-hour security certifications, state of new york




































name of referee


contact details

angel redondo taekwondo



mr.angel redondo






( xxx-xxx-xxxx



fitch ratings

mr. rober figueroa

distribution supervisor/chauffeur to c.e.o

(212) 908 0500 ext. 1447 / (800) 75-fitch

sash communications

mr. rangasammy chinnaya


(347) 531-8251


mr. walter rodriguez


(347) 330-7196










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