long term care (ltc) administration degree candidate eager to contribute academic background as well as practical experience in administrative operations and leadership toward supporting a dynamic healthcare organization in maximizing results

 

 

ø  ltc administration degree in progress, with key coursework including general administration in ltc facility i/ii, human resource management/marketing ltc facility and finance management ltc facility as well as business communication and business strategies

ø  active member, american college of health care administrators (achca)

ø  treasurer of long term care club, southern adventist university

ø  concurrent with academic pursuits, have developed extensive background in administrative operations spanning front desk operations, team building/training, staff scheduling and supervision, public relations, documentation, records maintenance, and phone management

ø  additional summer employment/internships in areas ranging from legal assistance to retail operations

ø  computer-savvy, with solid skills in microsoft word, microsoft excel and microsoft powerpoint

 

 

southern adventist university-collegedale, tn                                                         2007-present

front desk supervisor; 2008-current

strategically plan/coordinate schedules for 20 desk staff and 10 substitutes to meet operational goals and maximize use of resources

facilitate comprehensive staff training on phone-line management, reservations taking, accurate documentation, and exit/entrance monitoring

actively collaborate in hiring front desk staff as well as developing effective employee policies/procedures handbook, playing instrumental role in building top-performing teams

resident assistant; 2009-2010

entrusted with nightly checks of 35+ female residents to ensure safety, security and compliance with campus guidelines; served as member of suicide assessment team

efficiently maintained bulletin boards with weekly updates and announcements of major events

managed documentation including fire sheets and worship attendance records as well as oversaw facility maintenance

student dean; 2009

provided head dean with quality support in collaboratively managing scheduling, event planning, paperwork, and phone calls concurrent with assisting new residents with move-in processes and addressing/resolving resident conflicts

front desk worker; 2007 c2008

proficiently handled general administrative/office functions for deans and their staff as well as managed university inbound calls and resident incoming mail/packages; additionally coordinated reservations and accommodations for summer conference guests

night resident assistant; 2007 c2008

efficiently complied night check sheets and prepared master copy reporting missing residents; updated fire sheets

 

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internships/summer positions

 

legal intern/intern summer retreat director, gram thompson & co.-nassau, bs; summer 2007

legal assistant, mckinney bancroft & hughes-nassau, bs; summer 2006

gained valuable practical experience in preparing affidavits and legal documents as well as developing/maintaining new and existing client records; as legal assistant, supported search department operations by preparing search files for new clientele

 

payroll assistant/intern, department of fisheries & local government-nassau, bs; 2005

collaborated with payroll officer in processing weekly payroll as well as assisted in designing effective company budget spreadsheets; strategically planned 2 community outreach projects

 

head cashier, budget food store-nassau, bs; summers, 2004 & 2005

demonstrated strong leadership skills in effectively supervising 45 cashier/stocking staff and ensuring accurate cashier floats for each shift as well as troubleshooting and resolving customer/staff issues

effectively controlled, ordered and stocked drug counter inventory to maintain optimal levels and product mix

 

 

long term care administration degree, southern adventist university; 2006-in progress

 

campus leadership activities

 

treasurer, long term care club; efficiently documented expenditures and steered community service program fundraisers as well as co-facilitated group meetings, projects and networking initiatives to boost club awareness and generate campus/community support

member, students in free enterprise (sife); actively participated in community outreach programs as well as researched/compiled information on diversity supporting presenters in national sife competition