yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

results-focused executive-level management professional eager to offer 16+ years experience in fiscal management, loss mitigation, short sales, business development, team building, regulatory compliance, and client / customer services toward maximizing a progressive employer s success.  integral leader with the ability to make decisions which reflect positively on business productivity and corporate well-being.  excellent communicator who can plan, delegate, and manage multiple tasks within deadline-driven environments.  top-performer who can build quality teams instrumental in encouraging low turnover rates, high levels of company loyalty, and exceptional customer service.  ambitious self-starter who demonstrates superior attention-to-detail and sharp troubleshooting skills.  fluent in spanish.

 

key areas of expertise

 

reo sales / services                              loss mitigation                                 team building                                     site management

short sales / services                             asset management                         training / development                       regulatory compliance

retail mortgage operations                    annual budget control                    strategic analysis / planning                vendor / business relations

 

professional synopsis

 

 

key accomplishments

ø improved operations efficiency by developing new processes and procedures to ensure compliance with set timelines and workflow accuracy to include reviewing and recommending innovative new business methods to produce increased revenue.

ø created a vendor performance scorecard utilized to determine distribution of auction assets to closing companies.

ø successfully closed 85% of a beginning pipeline with an average turn time of 21 days (cash) and 41 days (financed) transactions, along with closing an average of 2,000+ assets per month.

 

         apply dynamic leadership talents toward directing comprehensive reo default services and auction operations to include managing a $10-million budget and a top-performing staff of 56+ and 4 direct reports in meeting and / or exceeding critical timelines and turn times.

         determine individual contract and disclosure requirements based on specific auction geographics, along with organizing and disseminating weekly / quarterly performance reports for executive-level management and clientele.

         drive business growth by initiating pre-sale / online sales processes to create additional company revenue to include establishing valuable external relationships with vendors and cost-effectively negotiating key contracts / fees for all auction services.

 

 

key accomplishments

ø designed a presently used workflow system to include developing manuals and systems-based processes to ensure procedures for real estate loan processing, underwriting, funding, and closing were completed in compliance with internal / external requirements.

ø recognized for excellence in job performance by receiving a commendable rating on all compliance / regulatory audits.

 

         strategically steered retail mortgage operations to include serving as a lending authority for $2.1 million and directing profit-focused employee training / development processes to improve business productivity and standardize departmental policies / procedures.

         contributed strong interpersonal relations skills which were instrumental in conducting valuable daily meetings designed to facilitate productive team building, enhance communication measures, encourage useful staff feedback, and resolve key business challenges.

         maximized bottom-line results by managing strategic planning and budget assessment efforts to include supporting the research, analysis, and interpretation of federal / state lending and servicing laws, as well as drafting policies / procedures to assure compliance.

         played a vital role in recommending and implementing targeted solutions for issues identified in reviews, audits, and / or examinations.

 

 

key accomplishments

ø increased operation production from $45 to $90 million to include managing a field operations site that closed an average of $82 million in real estate loans monthly with a support staff of 30 fte and receiving commendable ratings on all quarterly bank audits.

 

         expertly organized, managed, controlled, and evaluated loan operations functions for a home loan field operations loan fulfillment center to include directing all loan set-up, validation, underwriting, funding / closing, and shipping processes, and managing annual budgets.

 

additional job history

 

vice president / retail operations manager, bank of america, brea, ca                                                                                   1996 c 2002

assistant vice president consumer lending group, countrywide home loans, pasadena, ca                                        1993 c 1996

yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your organization, and am confident that my broad range of professional skills can achieve your key objectives.  i can offer 16+ years of solid experience in executive-level operations management, business development, team building, and customer / client services, and am well-versed in all facets of loss mitigation, short sales, budget control, vendor relations, regulatory compliance, and training / development.

 

currently, as vice president / operations for redc real estate disposition, llc, i apply my dynamic leadership talents toward directing all reo default services and auction operations from receipt of assets through to liquidation to include managing a $10-million multi-department budget and supervising a 56+-member staff and 4 direct reports.  within this role, i improved operations efficiency by developing new processes and procedures to meet and / or exceed critical timelines and turn times.  i also closed an average of 2,000+ assets per month to drive company revenue.  as this is just a sampling of my background, please kindly refer to my enclosed resume for additional experience and business accomplishments.

 

you will find me to be a fast-learning, bilingual (spanish) professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and manage multiple individual and team assignments within deadline-driven environments while streamlining business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing a positive response from you.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

theresa ibarra