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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused branch manager specializing in providing world-class customer service, driving new business development initiatives, building solid teams, managing large-scale accounts, and cultivating a strong brand image with superior quality eager to offer 8 years of proven experience toward maximizing an employer s bottom-line.

 

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profile of qualifications

 

         top performer who excels at initiating corporate marketing plans, identifying lucrative sales opportunities, defining strategies for capturing new business, developing an existing customer base, and attaining solid leveraging in competitive territories.

         excellent communicator who conceptualizes, creates, and delivers highly effective sales, product, and services presentations.

         integral leader who seamlessly interfaces with all financial / business representatives and clientele through to executive level.

         proficient multitasker who plans, prioritizes, and manages individual / team assignments within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities toward achieving objectives.

 

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key areas of expertise

 

strategic analysis / planning        product / services presentations      new business development            team building / training

financial / sales management      market / territory development     client relationship management     data / records management

 

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career highlights

 

         increased personal banker incentive in 3q 2009 compared to 2q 2009 by developing the talents of new / existing personal bankers, and successfully executing key acquiring and deepening behaviors.

         improved quality referrals by strengthening teller abilities, including attaining branch reorganization with certificate of achievement for outstanding performance in teller referrals per fte in the la south market ytd for october 2009.

         attained excellent service scores in customer problem resolutions and ended 2009 with an average score of 100.

         won the companywide march madness campaign for region with highest percent-to-goal in business checking accounts.

         exceeded business lending and business checking goals in 2005 and was recognized as 1 of the top 10 rbbrs in the company.

 

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professional synopsis

 

chase bank, los angeles, ca                                                                                                                                            2003 c present

 

branch manager (2008 c present)

         apply dynamic leadership talents toward directing branch staff in meeting targeted individual and team goals, including actively marketing and selling investment products, and attaining key client referrals to boost profits.

         play a vital role in building and sustaining business by providing diverse services to consumer and business clients.

         initiate valuable weekly meetings with employees and sales / service management to review branch scorecards, address critical operational goals, and assure timely oversight of compliance issues for audit readiness.

 

senior assistant financial center manager cfc (2007 c 2008)

         utilized broad scope of industry and financial services knowledge to direct a results-focused 18-member staff in passing all audits with satisfactory scores, as well as driving business growth by supporting all recruiting, counseling, and general hr efforts.

         expertly assessed lucrative areas of sales opportunities to ensure operational tasks were performed accurately and efficiently.

 

regional business banking representative / senior banking relationship manager (2005 c 2007)

         strategically steered performance of a 22-branch region, including initiating telemarketing sessions and organizing outbound sales activities to acquire new clients, and formulating plans to enhance customer flow and introduce new products / services.

 

senior personal financial representative (2003 c 2004)

         contributed strong communication skills toward ascertaining client needs / requirements to successfully market and sell financial products such as business loans, credit cards, investments, and home equity loans within competitive territories.

         maximized bottom-line results by developing and maintaining large-scale client bases while attaining essential business referrals.

 

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additional job history

 

vault teller, farmers & merchants bank, long beach, ca                                                                                             2002 c 2003

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