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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


results-focused information technology professional specializing in operations engineering, systems management, infrastructure development, application systems analysis, and process improvement eager to maximize an employer s success.  top-performer with the ability to work across departments to resolve complex it issues.  integral leader with the talent to create best practice methodologies in alignment with company goals.  excellent communicator who plans, delegates, and completes multiple it tasks within deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp troubleshooting skills.  fluent in mandarin.



key areas of expertise


application management                   application testing                      application on-boarding                              custom applications building

vendor / 3rd party relations              process improvement                 application development support               operations management

quality control                                   server maintenance                    hosted environment transitions                 data / documentation support



professional synopsis


bearing point, inc., mclean, va                                                                                                                                               2002 c present


manager application management (2005 c present)


key accomplishments

ø spearheaded an application operations review process designed to perform application maturity, documentation, and support reviews.

ø collaborated with top-performing staff in support of windows 2003 deployment and additional major projects.

ø served on the company s business close team to transition intellectual property, applications, and data.


         utilize broad scope of industry knowledge to provide subject matter expertise for all production application issues to include managing valuable vendor services and facilitating continual improvement processes for applications support.

         apply sharp analytical talents toward conducting periodic evaluations of core hosting processes (i.e. patching, reviews), as well as developing, directing, and installing upgrades for latin american and asian-pacific regional finance applications.

         coordinate and manage the optimization of 4 databases (totaling 1.5 terabytes) in preparation for application upgrades.

         strategically steer comprehensive application on-boarding processes to include implementing runbooks, application faqs, support desk documentation, and service-level agreements.


senior consultant (2002 c 2005)


key accomplishments

ø successfully transitioned a 3-tiered financial application to production by providing incoming quality control, identifying reliability and / or knowledge gaps, and communicating with stakeholders to guarantee optimal business operations.

ø advised management on cost-reduction methodologies, data processing service improvement, and efficiency enhancement.


         maximized quality control operations by coordinating weekly vendor meetings and monitoring / tracking all technology challenges (i.e. hardware failures, policy / procedure issues) which ensured consistent, high-quality business processes at all times.

         expertly managed 45 on-site servers and performed all os patching, hardware maintenance, and general support.

         drove business efficiency by overseeing all process management and improvement efforts to include interfacing between crisis management and global network applications and application teams and business continuity recovery services staff.


kpmg consulting, inc., / kpmg llp, mclean, va                                                                                                                          1999 c 2002


consultant / analyst


key accomplishments

ø instrumental in facilitating a seamless separation from kpmg and incorporation of arthur anderson, inc.


         played a vital role in providing applications development and operations management support by assisting 13 developers build custom applications, along with aiding smes in creating and implementing results-driven business solutions.


additional professional roles held prior to 1999



education and technical proficiencies


m.a., economics, george mason university                                       b.a., history, university of virginia george mason college


microsoft certified systems administrator (mcsa) • itil v3 foundations certification


windows 2000 / 2003 / 2008 • microsoft sql 2000 / 2005 • microsoft isa 2004 • sharepoint 2007

citrix xenapp 4.0 presentation server • weblogic • wikis • vignette • collaboration • application portals

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