yyyyyy x. yyyyyy
(xxx-xxx-xxxx • firstname.lastname@example.org
profile of qualifications
results-focused information technology professional specializing in operations engineering, systems management, infrastructure development, application systems analysis, and process improvement eager to maximize an employer s success. top-performer with the ability to work across departments to resolve complex it issues. integral leader with the talent to create best practice methodologies in alignment with company goals. excellent communicator who plans, delegates, and completes multiple it tasks within deadline-driven environments. ambitious self-starter who demonstrates superior attention-to-detail and sharp troubleshooting skills. fluent in mandarin.
key areas of expertise
application management application testing application on-boarding custom applications building
vendor / 3rd party relations process improvement application development support operations management
quality control server maintenance hosted environment transitions data / documentation support
manager application management (2005 c present)
ø spearheaded an application operations review process designed to perform application maturity, documentation, and support reviews.
ø collaborated with top-performing staff in support of windows 2003 deployment and additional major projects.
ø served on the company s business close team to transition intellectual property, applications, and data.
utilize broad scope of industry knowledge to provide subject matter expertise for all production application issues to include managing valuable vendor services and facilitating continual improvement processes for applications support.
apply sharp analytical talents toward conducting periodic evaluations of core hosting processes (i.e. patching, reviews), as well as developing, directing, and installing upgrades for latin american and asian-pacific regional finance applications.
coordinate and manage the optimization of 4 databases (totaling 1.5 terabytes) in preparation for application upgrades.
strategically steer comprehensive application on-boarding processes to include implementing runbooks, application faqs, support desk documentation, and service-level agreements.
senior consultant (2002 c 2005)
ø successfully transitioned a 3-tiered financial application to production by providing incoming quality control, identifying reliability and / or knowledge gaps, and communicating with stakeholders to guarantee optimal business operations.
ø advised management on cost-reduction methodologies, data processing service improvement, and efficiency enhancement.
maximized quality control operations by coordinating weekly vendor meetings and monitoring / tracking all technology challenges (i.e. hardware failures, policy / procedure issues) which ensured consistent, high-quality business processes at all times.
expertly managed 45 on-site servers and performed all os patching, hardware maintenance, and general support.
drove business efficiency by overseeing all process management and improvement efforts to include interfacing between crisis management and global network applications and application teams and business continuity recovery services staff.
consultant / analyst
ø instrumental in facilitating a seamless separation from kpmg and incorporation of arthur anderson, inc.
played a vital role in providing applications development and operations management support by assisting 13 developers build custom applications, along with aiding smes in creating and implementing results-driven business solutions.
additional professional roles held prior to 1999
education and technical proficiencies
m.a., economics, george mason university b.a., history, university of virginia george mason college
microsoft certified systems administrator (mcsa) • itil v3 foundations certification
windows 2000 / 2003 / 2008 • microsoft sql 2000 / 2005 • microsoft isa 2004 • sharepoint 2007
citrix xenapp 4.0 presentation server • weblogic • wikis • vignette • collaboration • application portals
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