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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
~ business & systems support specialist • application integration expert • gifted communicator • qualified leader ~
results-driven, client-oriented leader eager to contribute proven it management, training / development, and strategic analysis experience toward supporting an employer in a challenging management role.
profile
ø demonstrate dynamic public- and private-sector leadership experience, including contributing expertise in it application support, imaging systems, pc systems, and networking.
ø adept at defining business needs and designing direct, relatable, and measurable data mining and reporting tools instrumental toward supporting functional business objectives.
ø skillful in the installation, maintenance, and administration of complex security systems.
ø honorably discharged sergeant in the u.s. army (promoted after three years of service); attained 2 achievement medals, 1 commendation medal, and 2 overseas ribbons.
ø holds b.s. in technical management (cum laude) from devry university; successfully completed rigorous u.s. army primary leadership development course.
~ key technical certifications and proficiencies ~
certifications
a+ • hp desktop / laptop • hp printer • suse linux administration class 3036 / 3037 / 3038
proficiencies
microsoft windows • microsoft windows xp / server 2003 • microsoft server • programming / scripting concepts
linux suse / ubuntu networking and telecommunications • volp • cisco call manager
project management concepts / principles • security systems • biometric fingerprint scanners • cctv
professional experience
product validation test engineer, inter-tel, chandler, az 2007 c present
ø utilize wide-ranging technical expertise to achieve production output 50% greater than peers.
ø optimize corporate success by providing contracted telecommunications software / hardware testing services of pbx systems, including utilizing ip, digital, and analog endpoints under various lines and usage conditions.
ø expertly configured ip, digital, and analog telephone systems by using proprietary administration hardware / software.
customer engineer ii, world wide technologies, inc., tempe, az 2006 c 2007
ø drove operational profits by attaining a significant contract with high-profile gas company srp, including receiving the highest customer service rating since the inception of the professional relationship between companies.
ø successfully performed contractual hp / dell computers, printers, and servers-based warranty hardware support for a major power company.
ø maximized contractual efficiency by conducting server administration and volp telephone systems support using cisco call manager and unity voice mail systems within a dynamic city light rail project.
pc administrator / supervisor, attorney general of the state of ohio, london , oh 2003 c 2006
ø applied dynamic managerial talents toward achieving a rapid promotion to a supervisory role overseeing numerous top-performing it employees.
ø actively collaborated with law enforcement and investigative bureaus regarding the secure handling of l.e. data files, fingerprinting devices, and state-of-the-art technological equipment.
ø achieved superior knowledge in the installation, maintenance, and administration of security systems (i.e. biometric fingerprint scanners, cctv), along with resourcefully researching and resolving challenges with lan / wan communications running microsoft and linux operating systems.
ø coordinated the upgrade of organizational systems to ensure optimal office automation with remote connectivity; performed client services support with efficient diagnostic evaluations and quality testing for over 1,500 users.
ø steered the activities of a skilled information technology team, including supporting high-quality standards for all associates to provide consistency within business operations.
pc administrator, auditor of the state of ohio, columbus, oh 1999 c 2003
ø seamlessly provided hardware / software support for over 1,000 employees utilizing desktop, laptop, and handheld computers, including performing all technological upgrades, troubleshooting, and service / repair.
ø recognized for excellence in job performance by receiving a significant bonus check unshared by peers.
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
~ business & systems support specialist • application integration expert • gifted communicator • qualified leader ~
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging and rewarding project management / business analyst role within a dynamic and successfully progressive organization, and am submitting my resume for your review.
i am eager to contribute over nine solid years of combined public- and private-sector it management, training / development, and strategic analysis experience, including demonstrating expertise in it application support, imaging systems, pc systems, networking, and customer service capacities.
you will find me to be a results-driven, client-focused leader who is adept at defining business needs and designing direct, relatable, and measurable data mining and reporting tools instrumental toward supporting functional business objectives. i can also contribute skilled knowledge in the installation, maintenance, and administration of complex security systems.
while serving as a sergeant in the u.s. army (honorably discharged), i completed a rigorous primary leadership development course. in addition to achieving a promotion to the aforementioned ranking after only three years of service, i also received numerous medals of honor, including 2 achievement medals, 1 commendation medal, and 2 overseas ribbons. i am confident that the combination of my public-sector management experience, private-sector professional background, and b.s. degree in technical management has prepared me to successfully serve your company in a senior-level management role.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
sincerely,
yyyyyy x. yyyyyy
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