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0000 xxxxxx xxxx , xxxx , xxxxx 00000



yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven professional eager to contribute dynamic management, business development and closing skills toward actively supporting a progressive organization in optimizing operational and revenue performance.



ø  offer over 15 years progressive experience in water treatment and distribution, with comprehensive operations management and sales background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

ø  proven track record of leadership accomplishments and general knowledge of the wholesale distribution industry.


career achievements

ø  successfully operated the largest us tribal water system, a $283m project with 35 reservoirs, 4,500 miles of pipeline and 60 booster stations.

ø  reduced operational costs 15% by researching, identifying and recommending new utilities providers.

ø  generated 50% cost savings by researching and recommending alternate travel plans.

ø  awarded operator of the year in 2002 by sdwwa.


professional experience

dr. patrick hermanson - pierre, sd                                                                                                  2004-present

office manager, human resources (2006-present)

  contribute dynamic leadership skills in managing all aspects of daily office operations, with full accountability for the effective administration of bookkeeping, inventory, supply ordering, collections, billing and appointments.

  apply advanced communication skills toward assisting patients with appointments, billing and complaint resolution.

scheduler/receptionist (2004-2006)

  strategically planned and coordinated schedules to maximize use of human resources while controlling costs and meeting patient needs.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  exhibited strong technological skills in transforming/upgrading from paper scheduling to computer scheduling.


south dakota american water works association - pierre, sd                                                          2005-2007

administrative assistant, newsletter editor, board member

  actively supported the non-profit organization with planning the south dakota annual meeting and transforming daily operations from paper-based to electronic-based to enhance workflow.

  illustrated sharp business acumen and closing talents in successfully selling advertising contracts.


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jan m. kittay                                                                                                                                             page 2 of 2


oglala sioux tribe, rural water system                                                                                            2001-2004

senior operator iv

  acquired valuable knowledge and experience working with electrical and mechanical materials.

  motivated, trained and supervised employees, playing an instrumental role in the development of top performing team members.

  maintained full responsibility for managing mni wiconi water treatment plant operations, demonstrating industry expertise and strong organizational skills in achieving goals and timelines.


south canyon country estates                                                                                                        1996-2001

water manager                                                                                          

  relied upon to lend expertise in managing and operating an independent groundwater system that included 113 service connections.

  conducted comprehensive review and analysis of daily operations to ensure strict compliance with state and epa standards and promote accuracy of all records.


city of rapid city, water division                                                                                                    1991-2001

water production operator iii                                                                    

  proficiently planned, coordinated and supported the operation and maintenance of 32mgd rapid city surface water treatment plant, with strong focus on optimizing productivity and efficiency.


certifications & professional development/training

water treatment iv certification, highest level

water distribution ii certification

water treatment training workshops and seminars, 1991-2004

excel workshop, 1998

customer service workshop, 1996 & 1998


technical skills

windows xp/vista; quickbooks; onenote; ms office 2007: excel, powerpoint, word


professional affiliations

member - american water works association (awwa)

member - south dakota water and wastewater association (sdwwa)

member - south dakota dental association (sdda)




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