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Yyyyyy x. yyyyyy                                                  

Job Posting:  JOB POSITION

Address:  0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:  (xxx-xxx-xxxx


Citizenship:  COUNTRY

Social Security Number:  XXX-XX-XXXX

Veterans Preference:  N/A




Core Qualifications



Strong Customer Service Skills

Problem Solving & Project Management

Strategic Planning

Performance Optimization

Crisis Management

Advanced Written & Oral Communication Abilities

Organizational Leadership

Productivity/Efficiency Improvement

Multitasking & Prioritizing




Professional Experience


Pacific LightNet Communications (PLNI) - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Mark Uyehara, Operations Director, 808-791-3020

Hours:  40-50 per Week

Circuit Designer; Salary: $60,000/yr; 5/2008-11/2008

Service Provisioning Manager; Salary: $68,000/yr; 11/2005-5/2008

Circuit Designer; Salary: $54,000/yr; 8/2002-11/2005


Contributed dynamic leadership skills in managing 5-member team covering Provisioning, Circuit Design and Installation Coordination.  Oversaw ASR and LSR loop ordering, as well as porting, directory listings and E911 management, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.  Proficiently documented, managed and designed PLNI WAN facilities and each circuit/product provided to PLNI customers, with strong focus on optimizing productivity and efficiency.


Applied sharp business acumen toward defining and implementing recommendations to boost network utilization and optimization, as well as overall operational performance.  Steered all aspects of daily project management including identifying and addressing existing and potential issues and creating proactive upgrades and installations for optimal results.  Exhibited detail orientation and organizational skills toward preparing comprehensive reports depicting status of orders in progress, installation intervals and telecom facility capacity.  Directly oversaw Order Process Flow Design, Billing Reconciliation and Facility Regrooming, resulting in enhanced efficiency and performance.


Successfully created, managed and maintained the designs of customer circuits as well as PLNI's wide area network (WAN).  Built and established key relationships and liaised effectively with Provisioning, Network Engineering and Field Operation Technicians to ensure integrity of facility assignments.







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Yyyyyy x. yyyyyy                                                  


Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 3





AT&T Wireless - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Kathy, 503-244-0966

Hours:  40  per Week

Sales Associate; Salary: $9/hr + Commission; 11/2001-8/2002


Applied industry expertise and advanced communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.  Presented products and plans of wireless services to potential customers.  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.



City of Portland - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Nancy Buchanan, 503-823-4337

Hours:  40 per Week

Telecommunications Analyst; Salary: $25/hr; 2/2001-6/2001

Telecommunications Analyst; Salary: $22.24/hr; 2/1999-8/2000


Proficiently managed activations, changes and maintenance of voice and data services for all Bureaus of the City of Portland.  Proficiently audited City telecom records in preparation for transition to optical network, with strong focus on accuracy and timeliness.  Proactively planned and managed various projects including updating City Blue Pages, setting up a satellite downlink site for a national teleconference, providing Frame Relay network performance evaluations, and coordinating with vendors to support inside wiring and end-user equipment.  Conducted comprehensive review and analysis in order to identify problems.  Handled administration of new orders and service requests as well as the management of various vendors for both maintenance and new service installations.  



Maximum Communications LLC - 20055 SW Pacific Highway Suite 205, Sherwood OR 97140

Supervisor:  May Contact - Phil Backman, 503-625-4441

Hours:  40 per Week

Bandwidth Manager; Salary: $45,000/yr; 8/2000-12/2000


Supervised the development of the Broadband Sales Dept. for a start-up company.  Managed existing and established new Agent Agreements with diverse Telecom Carriers.  Effectively matched customers with the carrier that best fit their needs, leading to satisfied customers and increased sales.  Steered project management of new service installation as well as contract and agreement administration with the Carriers.



GST Telecom - 4001 Main St, Vancouver WA 98663

Supervisor:  Company No Longer Exists

Hours:  40 per Week

Network Engineer II; Salary: $45,000/yr; 8/1998-2/1999


Maintained full accountability for the efficient design of the GST Telecom network.  Ensuring cost-effective routing by thoroughly reviewing all leased local and long haul network facilities.  Relied upon to lend expertise in project managing circuit groom plans to completion.  Designed detailed Excel spreadsheets and progress reports to update outside departments and senior management, and to aid in administration of multiple tasks.



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Yyyyyy x. yyyyyy                                                  


Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 3





GST Telecom - 4001 Main St, Vancouver WA 98663

Supervisor:  Company No Longer Exists

Hours:  40 per Week

Network Control Center Technician; Salary: $15.86/hr; 11/1996-8/1998


Efficiently handled the maintenance and turn-up of Frame Relay, ATM and IP customers and equipment. Turn­up consisted of the activation and configuration of Cascade 9000 and Cascade 500 switches. Applied strong analytical and technical skills toward building new PVCs, physical and logical ports, trunks and NNls utilizing Cascade View.  Verified accuracy of circuit designs; coordinated with Provisioners and Circuit-Designers to promptly resolve any and all issues.  Collaborated directly with customers and IXC's troubleshooting various Frame Relay and IP problems.  


Trained, mentored and motivated new employees, playing a solid role in the development of top performing team members.  Created "Methods and Procedures" documentation to familiarize them with Frame Relay and Cascade View.  Personally selected by Director of NCC to implement new test/turn-up department.



Pacnet - Seattle, WA

Supervisor:  Company No Longer Exists

Hours:  40 per Week

Network Operations Technician; Salary: $27,000/yr; 11/1995-11/1996


Exhibited strong communication and problem solving skills in answering incoming maintenance calls and opening trouble-tickets.  Performed fault isolation to identify conditions adversely affecting circuits, trunks, NNls and UNls.  Proficiently operated Tellabs Titan 53X Digital Cross­Connect System for test access, cross-connect/disconnect, and configuring circuits.  Closely monitored alarms and proactively called the customer to alert them to unfavorable circuit activity.





Advanced Frame Relay Troubleshooting Course - Cascade Communications Corporation (Boston, MA)

CBX 500 A TM Configuration and Operations Course - Ascend Communications (Oakland, CA) Octel 250/350 System Operation and Management Course - Octel Communications (Milpitas, CA)

Basic Supervision and the New Supervisor - Hawaii Employers Council
Employment Laws and Related Rules - Hawaii Employers Council
Correcting Poor Performance - Hawaii Employers Council
Investigation and Documentation - Hawaii Employers Council
Performance Appraisal - Hawaii Employers Council


Technical Skills


UNIX-based systems, MS-DOS and Windows platforms, Telecom Business Solutions, Visio, Microsoft WordPerfect, Access and Excel



Achievement Awards


PRIDE (Performance, Results, Innovation, Dedication, Excellence) Award - PLNI

Terrific Teamwork Award - PLNI, as Project Lead of E-911


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