Driven Administrative Professional and Master s Candidate eager to contribute

broad-scope business experience and academic background toward supporting a progressive organization in achieving goals and objectives.

 

        Substantial administrative expertise with proficiency in planning and coordinating meetings, file management, orchestrating comprehensive travel arrangements, vendor management and purchasing, and facilitating strong employee relations.  

        Highly respected for attention to detail and deadlines, organizational skills, prioritization abilities, and commitment to confidentiality.

        Exercise discretion and sound judgment to effectively handle daily responsibilities and distractions for management personnel.

        Proficient at alpha and numeric data entry with a typing speed of between 55 and 60 wpm.

        Quickly adapt to new roles, responsibilities, software, and environments.

        Significant goal setting and time management abilities; gracefully balance competing demands and requirements.   

        Proven ability to process a high volume of work without sacrificing quality, and continuously seek out new approaches to streamline and expedite daily administrative processes.

        Create and manage spreadsheets and databases to meticulously track vital information.

 

 

Microsoft Office Suite (Word, PowerPoint, Excel, Access,  and Outlook),  ACT, Corel, SAP, 10-Key, Lotus 1-2-3, SPSS (statistical software)

 

 

Southern Dental Industries, Bensenville, IL, 2004 to 2009

Sales & Marketing Assistant

         Strategically coordinated international and domestic air travel and accommodations to contain costs and meet staff needs.

         Extensively supported sales and marketing efforts by contributing ideas for advertisements, processing customer orders, obtaining quotes for printing marketing materials, and researching strategies to boost sales and market share.

 

Continued

 

 

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Professional Experience continued

 

         Prepared comprehensive reports encompassing territory activity, sales from tradeshows, and marketing data.

         Compiled documentation for national sales meetings, doctors spiff, and distributor spiff.

         Expeditiously performed broad-based administrative functions from managing business correspondence and ordering office supplies, to overseeing records management and participating in budget planning and annual report preparation for national sales force.

         Applied strong organizational skills to coordinate and oversee tradeshow requirements and logistics serving sales team of 22.

 

Midwest Folding Products, Chicago, IL, 1999 to 2004

Customer Service / Claim Router

• Demonstrated exemplary versatility in performing alpha and numerical data entry, generating daily and monthly reports, and overseeing payments to freight companies.
• Issued credits for assigned vendors, investigated customer order status when requested, and efficiently processed shipping information.
• Leveraged solid communication and interpersonal skills to swiftly and successfully resolve customer complaints.

 

Pharmcor Pharmacy, Berwyn, IL, 1997 to 1999

Pharmacy Technician

• Received and prioritized prescriptions, entered confidential patient/medical data, and diligently maintained proper storage of all medication.
• Seamlessly communicated with doctors, nurses, patients and pharmacy team to optimize customer service, patient safety, and quality control.

 

Hinsdale Hospital, Hinsdale, IL, 1995 to 1997

Administrative Assistant

         Exhibited outstanding multi-tasking expertise in responding to inquires and telephone calls, scheduling appointments, processing insurance information, sorting/distributing mail, and organizing medical records.

         Devised staff schedules, determined salaries, and relied upon considerable problem solving abilities to resolve conflicts.

 

 

Masters Degree, Health Care Management (in progress), Columbia Southern University

 

Bachelor s in Business Administration,  Columbia University, 2009

 

Associate s in Business Administration, Western International University, 2006

 

Pharmacy Technician Certificate, Uptown Vocational, Chicago, IL

• Licensed in state of Illinois