career profile

 

offer more than 20 years experience in it management, with a focus on leading project teams defining and implementing processes, technology programs, and customer service solutions.  possess excellent project management, process improvement management, analytical, and financial administration skills. expertise in installation, management, and maintenance of hardware, software and organizational procedures to maximize system efficiencies and reduce operational costs.  technically proficient in ms office.

core competencies:

 

qa/environmental/facilityl audits • documentation management • iso 4001 and 9001 • vendor/customer relationships • strategic/operational planning • budget administration • financial reporting • crisis management • procurement processes

career accomplishments

 

     achieved an annual operational cost savings of $175k by conceptualizing and implementing a database to track and analyze qa and ehs issues with suggested corrective actions and root cause analysis to improve operational processes.

     successfully increased resell value in u.s. and international partner facilities by implementing a microsoft authorized refurbisher program.

     saved $200k in annual operational costs by consolidating and managing all purchasing activities for multiple locations.

     improved performance 60% for a 160k+ model number database by removing 30,000 duplicate entries and redefining standards and procedures for database management.

     improved sla performance levels for branch to consistently be above 90%.

professional experience

 

redemtech, hilliard, xxxxxx                                                                                                             2001-2009

compliance manager

     oversee definition and auditing initiatives for quality assurance, environmental, and health & safety programs including an iso 4001 certification program at multiple facilities with both u.s. and international partners.

     conduct comprehensive on-site quality assurance and ehs audits at 3 separate facilities in xxxxxx, virginia, and nevada.

     performed annual quality operational audits on-site at partner facilities in canada and the u.k.

     direct company-wide environmental compliance programs by vetting recyclers to confirm adherence to procedures.

     identify potential new partners by investigating facilities in the netherlands and poland.

     spearheaded integration of a new partner in mexico by managing a project team from project concept to completion.

     developed and integrated a database to track and report operational performance metrics in multiple facilities.

 

decisionone, columbus, xxxxxx                                                                                          1998-2000

customer service manager

     drove business development for a territory covering columbus and dayton areas, managing 16 customer service engineers to provide third party maintenance for platforms ranging from pc s to mainframes and all associated peripherals such as mid to high end servers from ibm, hp, sun, and dell.

     served as project manager to direct operations for upgrades made to windows 2000 and hardware at more than 1,000 locations across the country.

     managed reference library of equipment service manuals (both paper and electronic) and diagnostic software for use of cse s.

 

 

 

rds & associates, lorain, xxxxxx                                                                                                 1992-1998

management consultant, self-employed

     assessed requirements and implemented solutions to maximize computer processing needs for clientele. 

     utilized various platforms including compaq, hewlett-packard, dell, sony, sun, ibm, and apple with operating systems to include windows95, windowsnt, os/2, unix, linux, and apple os with various applications. 

     utilized networks including various topographies for 10baset, fddi and t1 lines with routers, bridges and various nic cards configured to generate optimum usage.

     installed stand-alone and networked computer systems, providing training and support, system upgrades, preventative maintenance, and repair services to customers.

     developed and distributed training material to clientele. 

     provided end user training and conducted motivational seminars to develop management skills and team building techniques.

 

allen-bradley co., highland heights, xxxxxx                                                                              1981-1992

manager, automation systems architecture

     led support initiatives for engineering and r&d departments, managing tqms effort for iso 9001 certification with engineering documentation control for a staff of 50 design engineers.

     directed activities of staff in charge of revision control, storage (paper and electronic image database), reproduction, distribution and sign-off routing.

     implemented program management structure for all automation systems architecture programs which included 160 projects across 6 independent divisions. 

     launched a multilevel reporting structure using microsoft project and primavera to keep all levels of management informed of project status.

     defined and implemented a distributed architecture for networking and integrating multiple computer systems, file servers, workstations, cad/cam systems and pc s for 250+ users. platforms included sun, dec, hp, ibm, intergraph and apple systems in multiple site locations linked via t1 coax and fddi lines.

     managed computer support staff to provide operation and maintenance of all computer systems including hardware/software installations, daily support and back-ups and systems security. operating systems included vms, unix, os/2, windows and apple os.  development languages included c, c++, oop s, and various compilers for specific platforms.  applications included microsoft word, excel and powerpoint, oracle rdb, lotus 123, and word perfect.

 

e.i. dupont de nemours, pittsburgh, pa                                                                             1978-1981

field service engineer

education

 

ashland college, ashland, xxxxxx, bachelor of science in business administration, 1986

professional training

 

asq certified manager of quality/organizational excellence, currently pursuing

certified iso xxxxxx auditor, 2004    

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an it management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include more than 20 years experience driving business development, reducing operational costs, and managing qa compliance programs. during these experiences, i have conducted comprehensive operational on-site facility audits for both u.s. and international business partners as well as directing hundreds of staff members to provide superior solutions for customers based on their individual technology needs.

 

some key achievements include:

     achieving an annual operational cost savings of $175k by conceptualizing and implementing a database to track and analyze qa and ehs issues with suggested corrective actions and root cause analysis to improve operational processes.

     successfully increasing resell value in u.s. and international partner facilities by implementing a microsoft authorized refurbisher program.

     saving $200k in annual operational costs by consolidating and managing all purchasing activities for multiple locations.

     improving performance 60% for a 160k+ model number database by removing 30,000 duplicate entries and redefining standards and procedures for database management.

     improving sla performance levels for branch to consistently be above 90%.

 

to complement this background, i offer a bachelor s degree in business administration.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

yyyyyy x. yyyyyy