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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • Abc@xyz.com
Business Development / Strategic Planning / Operational Analysis / Customer Service
Quality Assurance ~ Organizational Efficiency ~ Human Capital Development
Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at collaborating with internal organizations, ensuring the highest level of customer service and satisfaction as well as building and retaining client loyalty through strategic plans.
Key Transferable Skill Sets
Strategic/Feasibility Plans • Leadership Principles • Customer Retention and Loyalty Focused • Business Analysis
Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development
Data Gathering and Analysis • Time Management Effectiveness • Market Penetration
Customer Service Programs • Competitive Intelligence Assessments
Qualifications Profile
Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Effective at building new business, establishing strong relationships with external business partners and securing customer loyalty high within the organization.
Successful at cultivating account loyalty within key accounts in the Financial, Pharmaceutical, and Telecommunications industries.
Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments.
Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk as possible.
Transferable Competencies
Professional work experience in numerous facets, including: operational analysis, strategic planning, financial feasibility assessments, effective customer service methodologies, conflict management and effective communication techniques and research and data analysis.
Manage key accounts, with high level of accuracy and integrity as well as monitor account activity to ensure regulatory compliance and loss mitigation.
Manage business facets including high level analyses related to departmental budgets and financial analyses.
Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.
Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Technology savvy and proficient in numerous software applications and platforms.
Academic Training
- Bachelor of Arts and Sciences C Business Administration (Honors), University of Massachusetts
Select Achievements & Contributions
Built a business from the ground up consulting individuals on how to cancel hundreds of thousands of dollars in interest debt. (RGR)
Created multiple joint ventures between buyers, sellers and private money lenders within the real estate investment community. (RGR)
Opened new accounts resulting in $ 500K of additional revenue. (Borland)
Coordinated efforts with multiple product specialists to penetrate AXA Financial to senior level executives as well as developed $2M pipeline. (Compuware)
Managed $5M worth of accounts at any point of time nationally and secured on average $500K worth of new business weekly. (Norvergence)
Developed $2M pipeline and opened 3 new accounts; Morgan Stanley, JPMChase, Lehman Brothers. (Iona)
Achieved 100% of plan for the first quarter $350K project with United Healthcare, secured $250K project with Morgan Stanley and established an additional $1M in pipeline. (Securant)
Recognized as one of the top 1% account executives worldwide; Exceeded 130% of plan in fiscal year 1999, secured the most deals over $100K corporate wide, achieved 100% of plan in fiscal year 1998. (Merant)
Awarded membership into President s Club through consistent excellence in sales and meeting quotas as well as exceeded over 100% of quota six out of seven consecutive years. (AT&T (GIS) NCR Corporation)
Professional Summary
Director
RGR Investments, LLC 2007 C Present
Major Account Manager
Borland Software Company 2005-2007
Strategic Account Manager
Compuware Corporation 2004-2005
Director
Norvergence, Inc 2002-2004
Strategic Account Manager
Iona Technologies, Inc 2002-2004
Financial Major Account Executive
Securant Technologies 2000-2001
Territory Manager, Global Manager Account Executive for Credit Suisse
Merant Corporation 1998-2000
Territory Manager
Continuus Software 1996-1998
Northeast Business Development Manager
Legent Corporation 1994-1996
Senior Account Manager
AT&T/ (GIS) NCR CORPORATION 1988-1994
Primary Job Functions: Strategic Planning, Creation of Client Management Programs, High Level Analyses, Feasibility and Viability Plans, Management of Complex Cross Functional Teams, Client Cultivation and Retention Programs, Both Short Term and Long Term Financial Planning and Management Initiatives for Business Solvency, Valuation and Competitive Intelligence Assessments, Project Management and Adherence, Human Capital Training Programs, Customer Needs Analyses.
Yyyyyy x. yyyyyy
DATE
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations Oversight, Client Support and Project Management. My primary focus involves working directly with personnel and customers and conducting thorough needs analyses in order to develop ongoing supportive plans. I am now actively seeking a new application for my specialized background.
I am skilled at numerous training and development processes including process evaluation, financial analysis and feasibility planning, project adherence, human capital support and continuous follow up to ensure viability of services. Additionally, I have experience in management, strategic planning, client support, implementing efficiency best practices, and various operational and functions.
I am an exceptionally hard worker and consider myself a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Sincerely,
Yyyyyy x. yyyyyy
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