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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • Abc@xyz.com

Business Development / Strategic Planning / Operational Analysis / Customer Service

Quality Assurance ~ Organizational Efficiency ~ Human Capital Development

Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at collaborating with internal organizations, ensuring the highest level of customer service and satisfaction as well as building and retaining client loyalty through strategic plans.

Key Transferable Skill Sets

Strategic/Feasibility Plans • Leadership Principles • Customer Retention and Loyalty Focused • Business Analysis

Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development

Data Gathering and Analysis • Time Management Effectiveness • Market Penetration

Customer Service Programs • Competitive Intelligence Assessments

Qualifications Profile

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         Effective at building new business, establishing strong relationships with external business partners and securing customer loyalty high within the organization.

         Successful at cultivating account loyalty within key accounts in the Financial, Pharmaceutical, and Telecommunications industries.

         Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk as possible.

Transferable Competencies

         Professional work experience in numerous facets, including: operational analysis, strategic planning, financial feasibility assessments, effective customer service methodologies, conflict management and effective communication techniques and research and data analysis.

         Manage key accounts, with high level of accuracy and integrity as well as monitor account activity to ensure regulatory compliance and loss mitigation.

         Manage business facets including high level analyses related to departmental budgets and financial analyses.

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

         Technology savvy and proficient in numerous software applications and platforms.

Academic Training

 

- Bachelor of Arts and Sciences C Business Administration (Honors), University of Massachusetts

 

Select Achievements & Contributions

 

         Built a business from the ground up consulting individuals on how to cancel hundreds of thousands of dollars in interest debt. (RGR)

         Created multiple joint ventures between buyers, sellers and private money lenders within the real estate investment community. (RGR)

         Opened new accounts resulting in $ 500K of additional revenue. (Borland)

         Coordinated efforts with multiple product specialists to penetrate AXA Financial to senior level executives as well as developed $2M pipeline. (Compuware)

         Managed $5M worth of accounts at any point of time nationally and secured on average $500K worth of new business weekly. (Norvergence)

         Developed $2M pipeline and opened 3 new accounts; Morgan Stanley, JPMChase, Lehman Brothers. (Iona)

         Achieved 100% of plan for the first quarter $350K project with United Healthcare, secured $250K project with Morgan Stanley and established an additional $1M in pipeline. (Securant)

         Recognized as one of the top 1% account executives worldwide; Exceeded 130% of plan in fiscal year 1999, secured the most deals over $100K corporate wide, achieved 100% of plan in fiscal year 1998. (Merant)

         Awarded membership into President s Club through consistent excellence in sales and meeting quotas as well as exceeded over 100% of quota six out of seven consecutive years.  (AT&T (GIS) NCR Corporation)

 

Professional Summary

 

 

Director

RGR Investments, LLC                                                                                                        2007 C Present

Major Account Manager

Borland Software Company                                                                                                     2005-2007

Strategic Account Manager

Compuware Corporation                                                                                                           2004-2005

Director

Norvergence, Inc                                                                                                                       2002-2004

Strategic Account Manager

Iona Technologies, Inc                                                                                                             2002-2004

Financial Major Account Executive

Securant Technologies                                                                                                            2000-2001

Territory Manager, Global Manager Account Executive for Credit Suisse

Merant Corporation                                                                                                                  1998-2000

Territory Manager

Continuus Software                                                                                                                   1996-1998

Northeast Business Development Manager

Legent Corporation                                                                                                                  1994-1996

Senior Account Manager

AT&T/ (GIS) NCR CORPORATION                                                                                           1988-1994

 

Primary Job Functions: Strategic Planning, Creation of Client Management Programs, High Level Analyses, Feasibility and Viability Plans, Management of Complex Cross Functional Teams, Client Cultivation and Retention Programs, Both Short Term and Long Term Financial Planning and Management Initiatives for Business Solvency, Valuation and Competitive Intelligence Assessments, Project Management and Adherence, Human Capital Training Programs, Customer Needs Analyses.

 

 

Yyyyyy x. yyyyyy

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations Oversight, Client Support and Project Management.  My primary focus involves working directly with personnel and customers and conducting thorough needs analyses in order to develop ongoing supportive plans.  I am now actively seeking a new application for my specialized background. 

 I am skilled at numerous training and development processes including process evaluation, financial analysis and feasibility planning, project adherence, human capital support and continuous follow up to ensure viability of services.  Additionally, I have experience in management, strategic planning, client support, implementing efficiency best practices, and various operational and functions.   

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Yyyyyy x. yyyyyy

 

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