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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

career profile

accomplished banking manager with more than 10 years experience in entrepreneurial business management, sales planning, and profit and loss management in the financial industry. possess strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues. consistently plans and implements innovative marketing and promotional programs to yield high levels of revenue growth. holds licenses in notary public, life and health, and security license 6 and 63. desire a district or regional management position.

professional experience

 

flushing savings bank, forest hills, ny                                                               09/1999-present

avp/branch manager (01/2003-present)

     recipient of numerous promotions to earn managerial roles for 8 of the 10 years with the company.

     took over managing the forest hills branch in january 2007.

     successfully grew bank deposits from $100 million to $160 million over a year and a half, making the branch the top percentage of deposits held in the area.

     over 45% of account balances are in dda, bdda, and mma.

     grow business to a projected profit of $45k in q1 in 2009.

     manage the forest hills branch for 2 years and spearheaded business development through innovative marketing and promotional campaigns.

     lead a team of 12 staff members, ensuring optimal client service and task management by motivating employees to deliver top performance and resolving any employee issues.

     foster a business environment in which customers come first and receive high levels of service and follow-up.

     cultivate strong business relationships by managing front-end operations and sales programs to develop long-term revenue streams.

     achieved a 10% turn around for investment revenue dollars to attain 100% of sales goal within the first 6 months.

     revitalized the branch by changing the audits from unsatisfactory to satisfactory.

     exceeded revenue goals for the year, taking a $95k goal and achieving $105k by may 2009, 85% of which is from individual sales.

     branch was spotlighted in the 2007 annual report.

     serve on 3 committees as a team leader to strategize stream lining, implementation, creation, and enhancement of bank products and services.

     acts as a backup branch manager for other branches or assist with recruitment initiatives and employment fairs.

     member of 2 chamber of commerce s and participate in community events to create awareness of the bank s name.

 

assistant branch manager (02/2002-01/2003)

 

branch operation supervisor (06/2002-02/2002)? *this time frame actually goes back in time*

 

senior client sales representative (06/2001-06/2002)

 

client sales representative (09/1999-06/2001)

 

 

 

 

yyyyyy x. yyyyyy                                                           page two

 

professional experience (continued)

 

chase manhattan, jericho, ny                                                                           01/1999-09/1999

customer service representative

     serviced new accounts by handling customer inquiries.

     achieved a target level of 90% customer satisfaction rate for phone service.

education

 

walden university                                           

bachelor s degree in business administration, expected fall 2009

 

western international university

associate s degree in business administration, 2007

professional training

 

licenses:    notary public, life and health, and security license 6 and 63.

 

completed numerous courses and seminars in customer service, strategies, regulations, leadership, coaching, lending, time management, and recruitment and performance assessment.

 

 

 

 

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