yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

results-focused project management professional eager to contribute 11+ years of cross-functional experience in it / software development, team building, start-up operations, strategic analysis, and client relations toward maximizing an employer s success.  top performer with the ability to create and implement best practice methodologies in alignment with critical project objectives.  integral leader who can deliver challenging projects on time and within budget.  proven expert at translating complex processes into easy-to-understand formats.  excellent communicator who can plan, delegate, and complete multiple project tasks within deadline-driven environments.

 

key areas of expertise

 

project / program management              project life cycles                               team building / training                       client relations

best practice methodologies                   strategic analysis / planning                access database development             information management

professional synopsis

 

 

key accomplishments

ø designed flawless business processes for initial formal release of company s next-generation erp system which added a critical element to the company s ability to accurately scale to increasing sales projections.

ø delivered all releases on schedule by masterfully using project management methodologies and developing high-performance teams.

 

         applied dynamic leadership talents toward directing project planning and estimating from design through deployment of quarterly erp legacy software and bi-annual erp next-generation software releases designed to run all facets of 10,000 auto dealership customers.

         planned and delegated key resource activities for 2 cross-functional teams to include managing all development, testing, sales / marketing, customer support, training, documentation, order fulfillment, and internal support systems processes.

         utilized strong communication skills to organize and disseminate essential customer release information / reporting, along with managing internal website data and presenting regular status updates to executive-level management as required.

 

 

key accomplishments

ø coordinated a web-enabled dealer communication system s network for 500+ toyota and lexus dealers to include reducing average implementation processes 41% from 70 to 41 days and contributing to client sales increases of 18% and 34%, respectively.

ø increased productivity, consolidated information, eliminated duplicated entries, streamlined project management / reporting, enhanced tracking, and improved data sharing by developing multiple targeted ms access databases.

ø turned a behind-schedule project into one meeting all client expectations by coordinating a major recovery effort in limited time, along with streamlining implementation processes to allow the training project to be delivered to client ahead of schedule.

 

         strategically steered multiple projects for key clients (i.e. the reynolds & reynolds company, proctor & gamble) to include creating software release plans; utilizing risk mitigation methods to manage schedule delays; coordinating release of product enhancements for 10,000+ customers; developing installation and supportive training procedures; and managing deliverables development.

         expertly directed the release of a 15-hour y2k software application update at 300+ client sites throughout the u.s. to include liaising among multiple functional areas and promptly responding to client issues in coordination with national customer call center efforts.

         optimized training efficiency for the company s global rollout of lotus notes by organizing and managing individual and team tasks for 18,000+ employees, 8 instructors, and multiple conference rooms within a 6-building, citywide campus location.

 

additional public- and private-sector professional roles held prior to 1998

 

recent supplemental experience

 

 

         maximized bottom-line results by providing b2b sales of flat-fee collections and handling all business development and account management, along with conducting accounts receivable analysis and providing critical recommendations to improve overall cash flow.

 

 

         demonstrated sharp business acumen in successfully launching, building, and operating a profitable franchise specializing in mobile floor and window covering services to include developing key relationships with multiple business contacts / professionals.

education

 

master s certificate in project management (prep course for pmp exam)                                       the george washington university

bachelor of science in business administration (financial services emphasis)                                                 wright state university

bachelor of science in management (analytical science emphasis)                                                     rensselaer polytechnic institute