qualification summary

 

skilled bartender with knowledge and certification in bartending and mixology. customer service focused professional with a tactful demeanor and strong insight into the bartending industry. capable of exhibiting relation skills that increase and retain customers which directly impacts profitability.

 

customer service / bartending / monetary transactions / problem identification

revenue optimization / p & l / professional development

career history

 

the whole in the wall, louisville, ky

bartender, 08/2005 c 05/2008

• arranged bottles and glasses to make attractive displays, cleaned bars, worked areas, and tables and cleaned glasses, utensils, and bar equipment.
• served wine, and bottled or draft beer.
• created drink recipes and mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks; sliced and pitted fruit for garnishing drinks.
• planned bar menus and planned, organized, and controlled the operations of the bar.
• asked customers who become loud and obnoxious to leave, or asked others to physically remove them; took beverage orders from serving staff or directly from patrons.
• attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• collected money for drinks served and balance cash receipts.
• check identification of customers to verify age requirements for purchase of alcohol.

 

11/2003-9/2008 united states postal service, louisville, ky

rural carrier associate, 11/2003 c 09/2008

• answered customers' questions about postal services and regulations.
• bundled mail in preparation for delivery or transportation to relay boxes.
• completed forms that notify publishers of address changes.
• delivered mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
• held mail for customers who are away from delivery locations.
• left notices telling patrons where to collect mail that could not be delivered.
• maintained accurate records of deliveries, met schedules for the collection and return of mail.
• obtained signed receipts for registered, certified, and insured mail; collect associated charges; and completed any necessary paperwork.
• reported any unusual circumstances concerning mail delivery, including the condition of street letter boxes.

education

kentucky bartending school, louisville, ky

bartending ii, certified mixologist; 04/2005 c 06/2005; completed

 

sullivan university, louisville, ky

paralegal studies; 08/2003 c 05/2004, did not complete; dean's list certificate

 

online tips certification

additional information

volunteer, army community services