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Haribabu Gajendran, PMP
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

Project Management Professional with a Reputation for Exceptional Customer Service

 

Solutions-focused, quality-oriented PMI certified Project Management Professional eager to contribute technical expertise as well as sharp team building and management skills toward actively supporting company operations.

 

AREAS OF EXPERTISE

 


  • Account Management
  • Troubleshooting
  • Customer Service

  Customer Relations Skills

  Principal Technical Support

  Product Design/Development

  Project Leadership

  Strategic Planning

  Staff Training/Motivating


 

PROFILE

 

  Offer over 15 years progressive IT experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions in ERP, Financial, Auto and Hotel industry domains.

  Results-driven leader, who effectively motivates, trains and leads top-performing teams.

  Expertise in developing and executing strategic policies, processes, and methodologies to optimize performance.

  Dynamic communication, presentation, relationship building and problem-solving abilities.

  Proficiently steer projects from concept through delivery.

  Exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.

  Excel at interacting with broad populations including senior management and staff as well as clients and vendors.

 

RECENT CAREER ACHIEVEMENTS

 

  Consistently maintained and contributed to > 90% Customer Satisfaction by promoting exceptional customer service and promptly identifying and resolving issues.

  Received the Outstanding Contributor Award in Q1 2007 for exceptional performance.

  Contributed sharp business acumen toward defining and implementing strategic enhancements to boost overall performance of current and future PeopleSoft CRM product releases, which translated to company savings.

 

PROFESSIONAL EXPERIENCE

 

Principle Support Engineer, PeopleSoft CRM Products                                                                                    2004-Present

PeopleSoft / Oracle - Pleasanton, CA                                                    

  Identify and address existing and potential customer issues and create proactive upgrades and enhancements for optimal results.

  Apply technical expertise and advanced communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and ensuring issues are addressed and resolved timely.

  Proactively build and establish key relationships and liaise effectively between Support Development Team, PeopleSoft Consulting and several critical customers in order to provide a quick resolution.

  Conduct functional and technical Knowledge Transfer Sessions within CRM Global Support Team and mentor, motivate and train support engineers, playing an instrumental role in the development of top performing members.

 

Senior Software Developer, DealerTrak                                                                                                 2002-2003

AutoTown - Hayward, CA                                                                                                          

  Relied upon to lend expertise in managing a team of developers in several projects from inception to completion, demonstrating strong project management and multitasking abilities in achieving operational goals and timelines.

  Proficiently designed and developed various CRM modules including Guest Register, Internet Leads parsing in XML and ADF formats.

  Integral member in developing the Recap screen, Credit Application, Credit Online Integration and Pulling Credit Bureaus for F&I.

 

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Haribabu Gajendran, PMP                                                                                                                  page 2 of 2

 

 

Senior Software Developer, DealerTrak                                                                                                 2002-2003

AutoTown - Hayward, CA                                                                                                          

-Continued-

  Steered the structuring and implementation of results-driven inventory modules including Buyers-Guide, Stickers, Integrations with booking systems viz Kelley, Black Book and NADA for Inventory.

  Worked with Visual Studio.Net, C#, ASP.NET, IIS, MS SQL Server, VSS, Infragistics Controls, Windows 2000.

 

Consultant/Analyst Programmer, Total Lot Management                                                                       1999-2002

Beechwood Computing Ltd. - Santa Clara, CA                                                                                       

  Exhibited solid leadership qualities in training, coaching and developing Sales Team on proper Stock maintenance.

  Strategically defined, developed and executed corporate-wide Total Lot Management software standards instrumental to boosting productivity and efficiency; supported application integration with Kelley Blue Book interface.

  Ensured all auto information was posted to 2 Web Servers through FTP and available on the web, instrumental to boosting sales.

  Innovatively created and developed Stickers and Buyers Guide Report for Cars, with strong focus on accuracy.

  Utilized Visual Basic 6.0, Visual InterDev 6.0, ASP, IIS, Asymetrix ToolBook II 6.5, SQL Anywhere 5.0, Windows 2000, Windows NT, Windows 98, Windows 95.

 

Consultant/Analyst Programmer, DC in Thin Film Technology                                                                1998-1999

  Illustrating strong analytical and programming abilities, developed conversion applications from respective databases to flat files in required formats and loaded them into DataPower.

  Successfully created a broad range of projects acting as Transfer stations, in order to read data from various applications and convert them into required formats.

  Collaborated closely with Scientists and Research Personnel to capture important data in database, demonstrating advanced communication and interpersonal relation skills.

  Worked extensively with Visual Basic 6.0, SQL Server 6.5, MSAccess 97/98, Windows NT/ Windows 95.

 

Consultant/Analyst Programmer, Lab Information Systems                                                                   1997-1998

  Effectively planned, coordinated and facilitated the design and development of screens in VB 5.0 utilizing multi-tier architecture and Sheridian Controls.

  Performed Data Manipulations by calling C++ Dlls from a wrapper function in a Class. 

  Resourcefully developed Report Generation for Patient Labels, Audit Trail and Examining the Database, further illustrating ability to manage multiple functions.

  In Objects, created and executed coding to populate the tables from Btrieve data directly from the front end.

  Utilized Visual Basic 5.0, Btrieve, Windows NT.

 

Prior Experience: Project Lead & Programmer/Analyst, Accounts Receivables, Financial Accounting Package & Inventory Control System & Software Developer, Telephone Billing, Financial Accounting & Hotel Management Systems

 

EDUCATION

 

Bachelor's Degree in Physics - University of Madras (India)

Post Graduate Diploma in Software Technology and Computer Science - Bureau of Data Processing Systems (India)

 

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

 

PMI Certified Project Management Professional (PMP)

PeopleSoft CRM Application Fundamentals 8.8 Certified - PeopleSoft University

PeopleTools 8.8x Certified - PeopleSoft University

Microsoft Certified Professional

Training: Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0; Windows Architecture I; Leading Virtual Teams Globally; XML, Advanced Java - Java Bean, Java Servlets and JSP; Oracle Financials R10.6

 

TECHNICAL SKILLS

 

ASP.NET, C#, Visual Studio.Net, Visual Basic, Asymetrix ToolBook II, Visual InterDev, Java 1.1, Java Beans, Servlets, JSP, MF COBOL, MS-SQL Sever, Oracle, Sybase, Btrieve, Visual Source Safe, Crystal Reports, Formula One, Sheridian Widgets, Infragistics Controls, JavaScript, VBScript, PeopleSoft CRM Products (8.4, 8.8. 8.8SP1, 8.9 and 9.0)

Haribabu Gajendran, PMP
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear _______________________________:

 

Are you seeking a results-focused, solutions-oriented Project Management Professional to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to providing principal technical support and executing proactive IT processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have a comprehensive background in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions in ERP, Financial, Auto and Hotel industry domains.  Among my recent career achievements, I consistently maintained and contributed to > 90% Customer Satisfaction by promoting exceptional customer service and promptly identifying and resolving issues.  I also received the Outstanding Contributor Award in Q1 2007 for exceptional performance.  To complement my experience, I am a PMI Certified Project Management Professional (PMP), PeopleSoft CRM Application Fundamentals 8.8 Certified, PeopleTools 8.8x Certified and a Microsoft Certified Professional.

 

As a member of your team, I will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Haribabu Gajendran, PMP

 

 

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