yyyyyy x. yyyyyy

xxx-xxx-xxxx
abc@xyz.com

country of citizenship: usa

 

ksa questions
 

1) knowledge of network services

 

i offer numerous years of experience in a broad scope of network and it services and operations, with a primary focus on network services since 2002.  my professional credentials include: cisco certified network professional (ccnp), cisco certified network administrator (ccna), juniper networks certified administrator (jncia), and juniper networks certified internet specialist (jncis) as well as professional training as a certified wireless network administrator (cwna). over the course of my career, i have demonstrated a talent for designing, building and configuring networks from initiation through launch and ongoing administration. my experience includes proficiently configuring, troubleshooting and maintaining firewalls, routers, switches and vpn devices supporting a national data communications network. i have applied my technical expertise and dynamic analytical and problem solving skills toward successfully troubleshooting network congestion, latency, dhcp, and dns issues.

 

presently i am network analyst ii with windstream, applying expertise toward supporting services including dsl with static ip, atm, frame relay, point-to-point circuits, ima bonding, vpn, mpls, metro-e, and bgp routing. prior to this, i built a progressive career with nuvell financial services, culminating in the position of network engineer, 2002-2007.  in this capacity, i successfully maintained, configured and monitored all infrastructure components vital to supporting and optimizing their operations, including everything from internet connectivity, internet security, configuration of firewalls, vpn, routers, switches, lan/wan architecture and connectivity.  i also managed honey pots and syslogs and effectively monitored all traffic and devices using hp openview, cisco works and solarwinds.  i applied my expertise toward consistently contributing to their success.  for instance, i was instrumental in designing/configuring and deploying a failover infrastructure and actively collaborated in designing, installing and configuring a failover dmz, access switches and firewalls. i also migrated their little rock lan network from a single large broadcast domain to a secured vlan network and facilitated transition from using a public network address to private address scheme.  prior to this, i served as manager of tech support, where i was vital to their initial configuration and testing in support of migrating from bay networks to cisco routers.

 

 

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manuel wallace                                                                                                        ksas-page 2 of 3

my proficiencies in networking include: rip, ospf, eigrp, igrp, bgp, is-is, ppp, tcp/ip, dns, dhcp, ipx/spx, ethernet, token ring, fddi, vpn, ssh, scp, sftp, tacacs, ftp, tftp, atm, frame-relay, voip, qos, nbar, mpls, wans, hsrp, intervlan-routing, vpn, acls, vacls, etherchannels, stp, rstp, mst and vlans.  i am also skilled in working with varied devices such as cisco routers (7200 series, 3800, 3600 and 2600 series), cisco switches (catalyst 6500 series, 4500, 4000,3500xl and 2900 series), pix (535 and 515), alcatel, lucent cbgx, juniper routers, adtran routers, adit routers, bluecoat web proxy, cisco vpn concentrator 3030, and nokia devices for firewalls.

2) knowledge of customer support

a key role in my career has been to provide quality user/customer support, and i am highly qualified in delivering 3^rd level network support. in my current position, i am relied upon to facilitate total support to windstream data customers, routinely interfacing with business clients and customer it organizations.  i effectively use a broad range of software programs to isolate root causes and troubleshoot and resolve client issues.  this includes checking customer provisioning with alcatel, lucent cgbx, cisco routers and switches, juniper routers, adtran routers, and adit routers.

 

as manager of tech support with nuvell financial services, i was in charge of steering user hardware/software support for over 1k workstations and laptops throughout all locations in florida, california, texas, and arkansas.  this included troubleshooting all network problems and coordinating installations of vendor support.  in this position, i was a key player in substantially boosting customer service relationships between in-house clients and the operations department.

prior to this, i worked with the company as senior technical support specialist and was entrusted with delivering 2^nd level support for companywide desktop hardware problems. before joining nuvell, i was a sales associate with southwestern bell wireless.  there, i effectively conferred with customers to determine and meet their communication needs and provided ongoing customer support.

 

3) knowledge of operating systems

 

i offer solid qualifications in platforms including unix (solaris,), microsoft windows® os (95 to current), linux (red hat, suse), sun sparc, ibm as400, rg55 and ngx for checkpoint, cat os and ios for cisco; complementing this, i am proficient in unix shell scripting.

i have worked in diverse environments during my career.  as one example, i contributed my knowledge of windows 2000 toward defining and implementing rollout procedures for nuvell financial services migration to windows 2000, playing an instrumental role in achieving project completion 2 months ahead of target.  i additionally developed and implemented all system-specific policies, procedures and standards.

 

4) knowledge of it systems administration

in addition to my numerous network credentials, i offer a degree in computer maintenance technology as well as a certificate in electronics technology, both of which have proven valuable in supporting administration of it systems.  i am skilled in using diverse tools including checkpoint firewall, norton (firewall and ghost), mcafee/norton virus protection utilities, hp openview, cisco works, ibm tivoli, microsoft office suite (word, excel, powerpoint, project, outlook, and visio), rat, sniffers, ethereal, solar winds, nessus, dameware, syslogs, trackit, heat, and honeypot, ids, ips.

manuel wallace                                                                                                        ksas-page 3 of 3

when i launched my it career with nuvell financial services in 1999, i quickly assumed increasing responsibilities for varied aspects of our it system, ranging from computer operations and user support to networking, acquiring a comprehensive knowledge of system administration.   i have been actively involved in system migrations, launches and upgrades as well as networking, software and hardware issues.   while there, i personally initiated use of mcafee e-policy as a company standard.

5) ability to supervise.

 

through progressive positions, i have assumed increasing levels of supervisory/ managerial responsibility.  of note, as manager of tech support with nuvell financial services, i successfully managed junior and senior tech support specialists in supporting 1k+ workstations and laptops throughout a multi-state region.  to optimize staff performance, i instituted weekly tech support meetings between all locations that was subsequently adopted corporate-wide by the senior vice president in response to its impact on boosting operational productivity, efficiencies, quality, and cost-effectiveness.  i also developed a comprehensive in-house training program for all technical support team members, resourcefully utilizing varied venues, such as weekly reading assignments, classroom instruction and hands-on demonstrations to maximize results.

as senior technical support specialist, i also directed personnel, actively leading junior staff in installing, configuring and maintaining desktop and laptop computers.   during this time, i contributed my strong leadership skills toward collaboratively steering staff in facilitating a major migration project to upgrade operations to windows 2000.  this included proactively leading the technical support team in researching and testing configurations and security settings for all workstations and laptops for quality assurance.

 

6) ability to communicate effectively in writing and orally.
 

in each of my positions within the it field, dynamic communication skills have been vital to generating results.  in my current position, i effectively communicate with business customers on a daily basis in order to define, address and resolve network issues. 

during progressive positions with nuvell financial services, my strong communication skills were vital to spearheading and collaborating in numerous projects.  in supporting customers and users, my talent for articulating often complex, highly-technical information in a user-friendly manner was instrumental in conferring with users to identify and effectively resolve varied hardware and software problems.  at the management level, i have been highly successful in using proactive communications to train, develop, support, and lead top-performing teams.  in conducting meetings and in-house training programs, i have excelled in delivering highly-complex presentations as well as generating feedback from staff to maximize results.   as a sales associate with southwestern bell wireless, i was able to achieve top production by applying my communication skills toward consulting with customers to determine their needs, delivering effective product presentations and demonstrations, recommending services, persuasively negotiating and closing sales, and providing quality customer support.

 

i ve also demonstrated strong writing skills in creating diverse written materials.  in my current position, i authored an instruction manual for all dnoc analysts to use in completing remedy trackit tickets for customer support. in launching an in-house training program for staff, i effectively developed instructional materials to support team members in building their skills and knowledge. while a senior technical support specialist, i successfully composed rollout procedures and technical documentation supporting our migration to windows 2000.  i also authored a user s guide to standardize system policies and procedures.