yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
telephone: (xxx-xxx-xxxx

e-mail: abc@xyz.com

 

dedicated it professional with exceptional supervisory talents eager to contribute expertise in system administration, sql, and team leadership toward supporting the employer in maximizing technological performance and productivity.

areas of strength

 

• system administration
• troubleshooting
• programming
• technical support
• network administration
• installations and configurations
• technical documentation
• new product development

 

technical expertise

 

operating environments & servers: windows xp, 2000 pro, 95, 98; windows 2000/2003; nt; exchange; microsoft internet information server (iis); microsoft terminal server, sql server

applications & tools: microsoft office suite (access, excel, word, powerpoint, outlook); oracle, sql

programming: web scripting using html and javascript

networking / protocols: dhcp / dns / wins/active directory; tcp/ip; peer-to-peer networking

professional experience

 

amcat, edmond, oklahoma, 2002 to 2007

customer care supervisor       (2006 to 2007)

         efficiently spearheaded customer service activities pertaining to installations, service, maintenance, and repairs.

         provided level iii support for clients, installers and technicians, specializing in windows servers, networks, iis, and sql server.

         demonstrated exemplary technical acumen in writing and administering sql server stored procedures for ivr applications, custom sql server projects, and custom reports utilizing sql server reporting utility.

         planned, monitored and maintained company databases, performing frequent backups to safeguard critical files.

         functioned as backup system administrator for internal network comprised of windows 2000, 2003 servers as well as exchange 2000 and web servers.

         decisively reviewed customer requests for service, scheduled and assigned staff accordingly, and determined requirements for parts and equipment.

         interviewed, hired, trained, and directed personnel; conducted performance evaluations and exhibited strong abilities in employee relations and recognition.

 

continued

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professional experience (amcat) continued

 

 

research & development         (2002 to 2006)

         proactively collaborated with software developers in testing new technologies and disseminating knowledge to technicians through documentation, training, and remote support.

         created sql server stored procedures, managed  custom sql server projects for customers and for internal use, and prepared custom reports via sql server reporting utility.

         expertly installed and maintained oracle failover and sql failover (clustering); relied upon to optimize and enhance sql statements prior to release.

         applied well-honed versatility as back-up system / network administrator.

         tested new products in development stages and teamed with beta sites for implementation efforts.

         trained, guided and supported installers and in-house technicians with new product installations, configuration and operation.

 

amcat-uk, manchester, england, 2001 to 2002

director of technology

         seamlessly coordinated installation operations across britain and europe by facilitating effective communication with customers, vendors, r&d, account managers and sales.

         steered quality control for installation process including pre-install site preparation, logistics, training and final acceptance by customers; concurrently served as internal system administrator.

         exercised first-rate interpersonal skills to forge and maintain effective vendor relationships.

         leveraged exceptional organizational strengths to assemble and coordinate installation schedule, compile installation issues documentation, analyze and track key performance indicators, and facilitate quarterly review process.

         managed and maintained all internal it infrastructures including telephone, internet, email, and databases.

         directed, supervised, and motivated installers and local in-house technicians.

 

earlier experience includes role as support technician for amcat, edmond, oklahoma, 2000 to 2001.

education

associate s degree in information technology, vatterott college

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
telephone: (xxx-xxx-xxxx

e-mail: abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a <insert job title> capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you significant experience in system and network administration with specialization in sql server, support operations, personnel management, and customer service. to complement these qualifications, i offer a strong blend of troubleshooting proficiency, resourcefulness, analytical skills, and staff leadership talents which should prove instrumental as a <insert job title>.

 

if selected to join your organization, you will find me to be a driven team player and stellar leader committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy