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Yyyyyy x. yyyyyy



15+ year record of achievement developing and directing the activities of multifunctional personnel in ever-changing, dynamic environments. Promptly resolve customer complaints regarding sales and service. Intuitive leader with astute ability to analyze business trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses. Intuitive leader with acute business acumen and expertise in preparing periodic reports that comparing prospective costs versus actual costs.

Core Competencies & Strengths:

         Team Building & Leadership

         Employee Relations/Management

         Performance Measurement

         Project Management & Leadership       

         Executive Client Relations

         Account Management

         Staff Development Programs

         Entrepreneurship/Policy Formulation


                                    Professional Experience                                  


Lenovo International RTP, NC

Director of Services Division, Global Programs and Operations, 01/08 - Present

-         Formulated initiative to increase revenue within China market while decreasing expenditures.

-         Refined global business vision and enhanced corporate mission through stellar leadership and a lead by example philosophy.

Lenovo International RTP, NC

Director of Services Division, Customer Experience, 01/07 C 01/08

-         Evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.

-         Refined the contents of a global services survey and effected strong change within the organization.

Lenovo International RTP, NC

Manager, America's Group Critical Situations for Large Enterprise Accounts, 05/05 C 01/07 

-         Implemented corporate and departmental policies, procedures, and service standards for Service Account Managers handling Large Enterprise clients.

-         Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.



Manager, Customer Relations and Executive Relations, 09/99 C 05/05  

-         Directed the success of the team charged with interacting with customers to provide information in response to technical inquiries about products and services and to handle and resolve complaints.

-         Conferred directly with customers by telephone to provide information about products and services or to obtain details of complaints.

-         Contact customers to respond to inquiries or to notify them of complaint investigation involving the CEO and senior executive staff

-         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

-         Headed up the department tasked to handle cases involving small claims, Attorney General, and Better Business Bureau.


Additional experience as Executive Relations Representative for IBM and Owner Operator for Catskill Mountain Lumber, Co.




Bachelor of Business Administration, Lakeland College - Graduated Magna cum Laude

Yyyyyy x. yyyyyy








<<First Name>> <<Last Name>>



<<Street Address, Suite #>>

<<City, State Zip Code>>


Dear <<Courtesy>> <<Last Name>>,



Please accept my genuine interest in offering your organization my solid Management expertise as I am confident that I possess the experience and motivation that you seek. In consideration of the <Position> position, please note that I am skilled in policy administration, staff management, client relations, teambuilding, and leadership. Throughout my career, I have used my knowledge of business development, client relations, and how to initiate strong corporate programs that protect the interests of clients and employers.


As a Director of Services, Manager, and Entrepreneur, there is a distinct combination of business development, project management, and strategic program initiative know-how that remains significant components of my professional history. Within these roles, I gained expertise in managing multi-phase projects and client/end-user relations, expertly gauging and understanding needs to recommend appropriate solutions.


As a hands-on contributor, team member, and leader of employees, I understand the important of leading, motivating, and boosting employee morale through training and collaboration. My professional experiences reveal an ambitious, committed professional who quickly responds to the needs of clients and employers. This is the type of experience and initiative to succeed I would like to bring as a member of the <Company Name> team.


In closing, I welcome the opportunity to meet with you to discuss how my background and qualifications meet your needs. You may contact me at your convenience as I look forward to hearing from you soon. Thank you very much for your consideration.







Wendy Fuller




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