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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
Abc@xyz.com
Executive Support Specialist
Organizational Efficiency ~ Staff Supervision~ Quality Assurance
Dynamic leader with years of demonstrated success as an executive support professional. An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards. Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.
Qualifications Profile
Ø Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including specialized knowledge of foreclosure processes, regulatory mandates, operational analysis, and research and development.
Ø Effectively lead top-performing teams to increase productivity and exceed company goals.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Proven ability to adapt strong technical skills to diverse organization needs.
Ø Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite, Outlook.
Ø Achieved numerous service awards for exceptional work including; Team Member Award, Reaching into Perfection Award, Learning and Development Award, and Outstanding Leadership Award.
Professional Career Track
Fidelity Investments 2005-2009
Positions Held: Work Flow Coordinator / Senior Customer Service Associate / Case Manager / Inbound Telephone Representative
Responsibilities included comprehensive management and oversight for case allocation;
Development and implementation of efficiency best practice models to increase productivity;
Supervision of claims processing associates;
Conducting Human Resources related functions including recruitment, hiring and retention;
Acted as liaison between customers, clients, outside vendors, and various business lines;
Conducted quality control reviews of claims filed by internal team;
Utilized numerous database systems to accurately manage benefit information;
Effectively managed case load of 100-200 cases while maintaining client service standards at all times;
Resolved client issues in a proactive and expeditious manner.
Academic Training & Certification
n B.A. C Psychology/Sociology (Magna Cum Laude), Assumption College
n Certification C Six Sigma Green Belt
Yyyyyy x. yyyyyy
xxx-xxx-xxxx / Abc@xyz.com
DATE
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for an administrative position within your organization. I offer many years of experience and am skilled at increasing performance through operational and procedural efficiency practices. I have worked as a technical expert in various forms within the financial industry so I am accustomed to managing others as well as developing and implementing best practices models to increase efficiency practices within the food service department. I offer several years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions to company growth.
I am an exceptionally hard worker and consider myself a strong team player. My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Sincerely,
Yyyyyy x. yyyyyy
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