xxx-xxx-xxxx yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
yyyyyy x. yyyyyy
results-driven leader eager to contribute strong operations management, business development, team building, and client relation skills toward actively supporting the employer in optimizing operational performance.
ø offer progressive experience in sales and customer service, with comprehensive operations management background.
ø entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and p&l control.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactive leader who successfully builds, trains/develops, mentors and leads top-performing teams committed to providing superior service.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.
ø fluent in polish.
recent career achievements
ø led office to #1 ranking in a region of 9 sales offices by consistently meeting sales numbers and staying ahead of the competition.
ø recognized as top sales agent interms of dollar volume and policy quantity due to exceptional ability to generate outside business.
ø boosted sales from 74 units in june to 202 in august and currently on track for 240+ units with current sales force.
ø increased business almost 300% by educating staff members on effective up-sell techniques.
ø reduced labor burden by 15% over previous year with increased level of customer service
ø increased catering and wholesale departments revenues 300% by identifying and implementing innovative sales strategies.
agent manager - schaumburg, il
contribute dynamic leadership skills in managing all levels of employees, with full accountability for the effective administration of daily operations.
promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
encourage staff to contribute to business development by using proactive prospecting techniques to generate new customers.
lead engaging sales meetings and set daily goals in order to motivate and mentor employees, playing an instrumental role in the development of top performing team members.
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essence of europe inc. 2005-2008
owner/store manager - arlington heights, il
successfully operated a $3m store with 8 distinct departments serving 700+ customers on a daily basis with 30+ personnel.
strategically maximized sales by conducting daily meetings to review previous day performance, troubleshoot problems and promote proactive team collaboration.
conducted comprehensive review and analysis of company financial documents to identify areas of improvement and execute solutions to stay competitive and profitable.
proficiently increased sales by monitoring shopping habits and identifying core staples, decreasing margins on daily necessities and merchandising higher margin items in impulse buy areas.
reorganized store layout, leading to enhanced sales and optimizing store flow, efficiency and productivity.
countrywide home loans inc. 2002-2005
branch operations manager - chicago, il (2004-2005)
relied upon to lend expertise in managing a $100m retail office facility with a sales and operations staff of over 30 team members.
opened office in october 2004 and by january 2005, became #1 sales office in the region based on volume.
steadily decreased turn time ratios to below company averages and established one of the highest flow through ratios in the region.
maintained a very low employee turn over by creating a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
achieved very high customer satisfaction ratings and excellent corporate compliance status.
compliance specialist - rolling meadows, il (2002-2004)
reviewed closing documents and monitored branch operations, with strong focus on ensuring accuracy and timely compliance.
consistently received the highest level of compliance for all branches served.
collaborated directly with branch managers and operations staff to resolve issues, contributing strong analytical and advanced communication skills; identified potential issues and foresaw future complications.
mortgage exchange inc. 1999-2002
loan officer - oakbrook terrace, il
strategically acquired new business leads thru networking, marketing and referrals to expand revenue streams, leading to increased sales.
recognized for highest sales commission in 2001.
effectively planned, coordinated and facilitated entire loan process from inception to close and follow-up, providing exceptional services in order to gain repeat business.
bachelor of business administration, concentration in management - robert morris college ( west aurora, il)
sales and product knowledge training
property & causualty insurance license exam - passed in 2008
ms office, ms works, lotus notes, scale software, scan master software, electrical license,
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