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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Operations Executive

Business Analysis C Project Management C Human Capital Development


Decisive and result-focused Operations Executive with numerous years of outstanding project planning, execution, monitoring and resource balancing skills.  Possesses the ability to support multiple simultaneous projects in a matrix-organizational structure.  Key strengths in program design, development and implementation.  A focused, self-motivated team member who takes pride in solving complex technology problems and delivering user-friendly solutions. 


Qualifications Profile


Ø  Strong technical background with the ability to work independently on multiple projects, with specialized knowledge of project management, team leadership and management, strong analytical and decision making skills, strategic and tactical planning and development, communication protocols, problem resolution and proactive methods, as well as fiscal management of multiple facets of operations.

Ø  Effectively lead top-performing teams in concerted efforts to maximize company revenues.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt and develop necessary skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software platforms and applications.



Technical Functional Competencies


Ø  Comprehensive understanding of management, finance, mortgage servicing, real estate processes, call center management, training and development, data analysis, budgeting, and project management.

Ø  Possess familiarity with national economic conditions, SOP 50 10 5(B) and small business practices.

Ø  Manage and direct diverse teams in a cross-functional manner to ensure information sharing and resource collaboration. 

Ø  Expertise in advising and mentoring both associates and executive officers.  

Ø  Approach challenges from a reductionist standpoint and breaks down to find solutions. 

Ø  Implement process improvements by analyzing workflow through numerous operational protocols.

Ø  Consult clients and/or colleagues concerning performance metrics of various systems and ask questions to obtain information, clarify details and implement solutions.



Project Management Functional Competencies  


Ø  Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

Ø  Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine builders meetings for prompt resolution.

Ø  Regularly schedule reviews and tracks progress of particular projects.

Ø  Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

Ø  Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 




Professional Career Track


SBA Loan Specialist, U.S. Small Business Administration LGPC                                          2009-Present


  Primary responsibilities: Screen loan applications for SBA eligibility, which includes 7A and ARC loan transactions for businesses which experience economic distress. 

  Analyze loan financial packages to determine merits of granting loans and SBA assurance of repayments.

  Assess management skills to determine potential for successful operation of application of the business.

  Prepare loan officer report based on merits of credit application and make recommendation for approval or decline.

  Discuss loan eligibility, credit factors and 7A program of specific cases with the lender as well as small business concerns.


Commercial Business Lender, Wachovia Small Business Capital                                              2006-2009


  Primary responsibilities: Created and implemented various business development programs as well as developed and maintained relationships with leadership and key teams of the Retail Bank, Wholesale Bank, and Wealth Management.

  Foster relationships with attorneys, brokers, CPA s and Community Development Corporations, for occasional outside referrals. 

  Originated loans that were either SBA 7A or SBA 504 loans as well as conducted detailed financial analysis and modeling while underwriting to both SBA SOP 50 10 4(E) & SOP 50 10 50(A) and bank credit policy.

  Sales production, submitting quality loan packages, and cross selling were critical elements to being a successful Commercial Business Lender. 


Loss Mitigation Manager, HomEq Mortgage Loan Servicing                                                     1996-2006


  Primary responsibilities: Managed and maintained oversight of daily operations of team consisting of 25 members.

  Approved or declined negotiated short sales as well as conducted system updates, audits, coaching, cash posting, and completion of exception reports. 

  Met staffing requirements for growing department, which included recruitment and interviewing of candidates.

  Balanced developmental needs of diverse group, continuous coaching, and meeting the growth objectives required by Sr. management.

  Tested new systems and implemented various operational policies and procedures.

  Maintained overall awareness of company and broader perspective of housing market necessary for in-depth analysis and decision making processes.  



Academic Training Credentials & Specialized Training


n Bachelor Degree C Business Administration, Golden Gate University

n Associate Degree C Liberal Arts, Monterey Peninsula College

n Coursework Completed C Real Estate Coursework, Cosumnes River College

n License C Real Estate Agent (CA)

n Professional Development C Managing Within the Law / Fannie Mae and Freddie Mac Seminar








Yyyyyy x. yyyyyy


Project Leader / Operations Manager / Business Analyst

Management & Supervision / Efficiency Best Practices / Cost Control Optimization







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of experience within the financial and real estate sectors as an Operations Management Professional.  I am also astute at employing leadership practices that help ensure cohesiveness between departments and team members.  I am now seeking a new application for my diverse skills and background.

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Yyyyyy x. yyyyyy




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