Zeljko John Mitrovic

 

Management ~ Business Development ~ Operations Support

Ø  Offering approximately a decade of experience in Management, Consulting and Client Servicing within the financial services industry; Licensed Mortgage Broker
Recognized with South Florida Regional Top Producer Award; 2006

Ø  Dynamic communication, presentation and negotiation skills crucial to generating new clients, developing/maintaining existing accounts and optimizing revenue performance

Ø  Consistently deliver superior customer service instrumental to sustaining and growing business

Ø  Excel in defining, developing and executing strategies to increase productivity, efficiency and quality

Ø  Solutions-focused problem solver able to promptly address and resolve escalated issues

Ø  Technical background with MCP and A+ Certifications; working knowledge of MS Office Excel, Outlook and Internet Explorer

Ø  Bi-lingual; fluent in English and Serbian

Client Services Specialist, Citicorp-Tampa, FL                                                                     2008-Present

  Actively consult with clients to define and address needs, provide expert recommendations on optimal products/services and consistently ensure world-class servicing

  Contribute sharp business acumen toward developing and executing targeted action plans to boost operational controls and mitigate financial risk

 

Branch Account Manager, Citifinancial-Tampa, FL                                                                 2004-2008

  Proactively managed delinquent accounts; recommended solutions-focused strategies to control loss

  Provided senior management and sales team with detailed weekly performance reports instrumental to business planning and decisionmaking processes

 

Senior Customer Service Sales, Citicards-Tampa, FL                                                               2003-2004

  Actively collaborated in developing effective policies and procedures to maximize operational performance

  Capitalized on comprehensive product knowledge to drive sales and production growth
 

Expediter, The Home Depot-Tampa, FL                                                                                      2002-2003

  Proficiently integrated computer systems use with operations to increase sales and productivity

  Strategically used resources to efficiently troubleshooting and resolve escalated issues

Loan Consultant, Ardent Financial Group-Coram, NY                                                                2000-2002

  Demonstrated vast industry knowledge and strong communication skills in effectively educating clients on loan products and policies in order to define optimal financing options

 

Mortgage Consultant, American Home Mortgage-Melville, NY                                                   1999-2000

  Generated new business while concurrently maintaining and developing existing accounts, consistently surpassing sales quota in originating conforming, sub-prime and government loans

 

Finance Major, St. John s University-Queens, NY
Business Management Major, Queens Borough Community College-Bayside, NY